Account Manager

🌊 Join the Cornish Cottage Holidays Team Creating Unforgettable Holidays! 🌊

• Salary:Up to £25,000 per annum
• Contract Type:Fixed Term Contract (6 months)
• Hours:Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with a day off in the week)
• Location:Our welcoming Redruth, Cornwall office.

We’re looking for a proactive and people-focused Account Manager to join our busy Redruth team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out-of-hours emergency phone (own car required)

We’re looking for someone who brings:

• ✅ Customer service or customer relations experience
• ✅ Strong communication and organisation skills
• ✅ Confidence working independently and as part of a team
• ✅ IT literacy, especially MS Office
• ✅ Ability to problem-solve under pressure

if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.

We are Cornish Cottage Holidays
, a local company with nearly 50 years’ experience in the self-catering cottage holiday market. What we don’t know about holiday cottages in Cornwall isn’t worth knowing! Our team of holiday letting experts are always on hand to help with any aspect of your Cornish holiday. Whether you are seeking a restaurant recommendation, or want inside tips on the best dog-friendly days out, we’re here to help.

• 🎉 Annual bonus – up to 10% of salary
• 🌴 33 days holiday (including bank hols) + extra days with long service
• 🎂 Your birthday off, just because!
• 💙 Two paid volunteering days each year
• 🏆 Proud to be a BCorp – committed to people & planet
• 👶 Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
• 🏡 Generous discounts on stays for you, family & friends
• 💷 Employee savings scheme
• 🧠 24/7 mental health support + health cash plan
• 📈 Loads of training & development opportunities
• ⭐ Long service awards

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

👉 Apply now and help us create amazing holidays in Cornwall!