Studio Manager Sales Operations

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

New Mom School began in 2012 in Newport Beach, CA and has grown into a supportive, resource-rich community for new mothers. Our postnatal classes provide education and support during the early months of motherhood. Each 8-week session is grouped by babies’ birth month so moms share the same phase of their journey. We bring in a curated team of local experts to share up-to-date, research-based information throughout the series.

Moms consistently learn more than they expected—while forming friendships, bonding with their babies, and finding space to laugh, cry, and connect.

Our classes are judgment-free and welcoming to every parenting style. Whether a mom breastfeeds or formula feeds, uses cloth or disposable diapers, co-sleeps or works full-time, her group becomes her village. Motherhood doesn’t come with a manual, so we created one—along with the community that makes all the difference.

The Program Manager is the operational backbone of New Mom School Redondo Beach. This role supports class scheduling, client communication, visiting‑expert coordination, marketing, sales, and day‑to‑day studio operations. This role is ideal for someone who is organized, warm, resourceful, tech‑savvy, and excited to support new moms in a thoughtful, community‑driven environment.

• Genuine passion for supporting new moms in the postpartum period
• Warm, compassionate communication style
• Strong attention to detail and follow‑through
• Highly organized and reliable
• Experience with and/or passion for social media (IG, FB)
• Previous sales & business development experience
• Marketing‑minded; understands what makes content engaging
• Tech‑savvy or able to quickly learn new tools (e.g., Momence, Google Workspace, Canva)
• Self‑starter who works independently and anticipates needs
• Interested in long‑term growth and supporting future NMS locations

Class & Program Management

• Build and maintain the full class schedule in Momence and Google Calendar
• Set up all new class series, manage registrations, and track class capacity
• Assign preregistered moms to upcoming series and manage waitlists
• Update registration and scheduling details across all systems
• Provide friendly, timely customer service via email, phone, and DM

Social Media & Community Engagement

• Assist with creation of in‑studio photos and short videos
• Repost stories and posts from class members and local partners
• Respond to DMs and comments on IG and Facebook
• Monitor and engage with the private Facebook group

Visiting Experts Coordination

• Schedule visiting experts for each class series
• Send weekly reminders and handle rescheduling
• Maintain clear communication between experts and instructors

General Studio Administration

• Collect and verify instructor and expert invoices
• Onboard new instructors and experts into our systems
• Respond to daily email and occasional phone inquiries
• Manage studio rentals and accept payment
• Coordinate community donations and deliver printed collateral to partner practices
• Reach out to potential sponsors and gather items for gift bags
• Assemble gift bags when required

• Hourly compensation based on experience plus commissions/bonus
• Hours/week may increase over time depending on start date (minimum 25hrs/week, maximum 40 hrs/week)

Only applications with cover letters will be considered at this time.