Software Development Engineer, Leo Business Solutions

Software Development Engineer, Leo Business Solutions

Job  | Amazon Kuiper Manufacturing Enterprises LLC

Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

We are seeking passionate, talented, and inventive Software Development Engineers to join our Leo Customer Support Solutions (KCSS) team. The KCSS team creates software to assist Leo customers with their questions, issues, and troubleshooting requests. You'll be building sophisticated contact center infrastructure and tools that empower our live agents - the backbone of our customer service operation. As a Software Development Engineer on this team, you'll develop robust systems that enable our agents to efficiently resolve complex customer issues, ultimately ensuring a superior end-to-end customer experience.

Your work will directly impact how effectively we handle customer inquiries, reduce resolution times, and maintain high customer satisfaction in challenging scenarios.

As a Software Development Engineer, you'll have the opportunity to work on full-stack development, integrate AI/ML capabilities, build foundational infrastructure, and solve complex, real-world challenges that directly impact customer experience. We're offering exciting opportunities to work on:

• Full-stack development of customer support applications and tools
• AI/ML integration to enhance efficiencies across customer service products
• Building foundational infrastructure for contact center operations
• Developing solutions that systematically reduce contact volumes and improve resolution efficiency
• Solving complex, real-world challenges that directly impact customer experience

The ideal candidate will have:

• Strong software development skills and experience building scalable, production-grade applications
• Passion for creating innovative solutions that enhance and elevate the customer experience
• Interest in learning and working with contact center technologies and customer support systems
• Strong problem-solving abilities and excellent collaboration skills to work effectively with cross-functional teams
• Interest in working with satellite and communications technology

Key job responsibilities
As a Software Development Engineer II on the KCSS team, you will:

• Design and implement scalable, high-performance software solutions for our contact center infrastructure and agent tooling
• Lead the development of features or components, making sound architectural decisions and considering long-term maintainability
• Mentor junior engineers, providing technical guidance and code reviews
• Collaborate with cross-functional teams to define and implement product requirements
• Contribute to the full software development lifecycle, from design to deployment and maintenance
• Identify and drive improvements in software quality, performance, and operational excellence
• Participate in on-call rotations and lead troubleshooting efforts for complex production issues
• Analyze and optimize system performance, scalability, and reliability
• Contribute to technical design discussions and help shape the team's technical strategy
• Proactively identify and mitigate potential risks in projects and ongoing operations

A day in the life
As a software development engineer at Leo Business Solutions, you’ll be working in a fast-paced startup-like environment with a high ceiling for growth. On a daily basis, you’ll have the opportunity to invest in building novel solutions for unique problems in the space; building upon existing frameworks to help assist in improving the customer experience and often participating in the end-to-end development lifecycle to build services from the ground up.

You will work with teams that boast a diverse range of experience and perspectives to draw from. The environment is an ideal location for new engineers to start their careers, hone their development skills, and master leadership fundamentals.

About the team
Our…