Field Service Technician; Production - Redmond, WA

Overview

Field Service Technician (Production) - Redmond, WA

Location
:
Redmond, Washington, United States

Department
: TECHNICAL SERVICE ENGINEERING

Date
:
Wednesday, January 21, 2026

Working time
:
Full-time

Reference
:

Job Level
:
Individual Contributor

Job Type
:
Experienced

Job Field
: TECHNICAL SERVICE ENGINEERING

Seniority Level
:
Associate

Currency
: USD - United States - US

Salary
:
Annual Base Salary Minimum 45,720;
Maximum 91,440

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees.

Employees are also afforded a comprehensive suite of benefits. To view details, please visit Xerox Careers for your applicable country.

Hourly
:
Hourly rates for this position can be shared with you per your location; this rate will fall within the posted range.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.

From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at

We’re an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.

• Provide outstanding service to our clients
  . It is imperative that our customers’ devices are working correctly and that they receive top-notch service at all times.

• Use electro-mechanical skills to repair devices
  . Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.

• Achieve key productivity goals
  . This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.

• Electro-mechanical experience
  , including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles such as a military or veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.

• Superior time management skills and reliability
  . Our customers are counting on you. We value dependable employees who are eager to meet deadlines.

• Valid driver’s license and appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.

• Ability to lift 50 pounds
  , walk, stand, squat, bend, and drive for over 50% of the workday. Safety is our top priority around electrical components.

Here’s what success looks like in the first 60 days: you have completed the new hire and technical training and are prepared for the following categories:

• Comprehensive understanding of our company and customer service culture.

• Clear expectations regarding call load, territory alignment, and client satisfaction.

• Thorough knowledge base of the equipment and inventory needs to support your territory.

• Actively and correctly completing service calls independently.

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.

• Full…