Veterinary Client Service Representative

Veterinary Client Service Representative

Part-Time

More than a word, care is present in everything you do. At Canandaigua Veterinary Hospital a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.

We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.

And, we have plenty of fun along the way!

At Canandaigua Veterinary Hospital
, you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. Our ideal candidate is an upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives.

This part-time position would require 20 hours per week, including some weekends and Holidays.

• Greet clients and patients warmly upon arrival, creating a welcoming and professional first impression.
• Answer multi-line phone system
• Communicate clearly and compassionately with clients
• Schedule appointments
• Process payments, prepare invoices, and handle financial transactions accurately
• Ensure the lobby is clean and organized
• Educate clients on wellness plans, preventative care, and post-visit instructions to promote long-term pet health
• Demonstrate compassion and professionalism in every client interaction, reinforcing trust and the human-animal bond

• Previous experience in a veterinary. Medical, or customer service setting preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Comfort using computers and veterinary software
• Compassionate and professional demeanor with clients and pets
• Dependable, punctual, and able to work as part of a team
• Ability to remain calm and courteous under pressure
• High school diploma or equivalent, AAS or higher preferred.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
• Must be comfortable working in an environment with animals of all sizes, including exposure to noise, odors, and pet dander

You can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Earn your AV-CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians
• Scholarship opportunities and tuition reimbursement

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution and no waiting period
• Continuing education and development support through our library of free CE courses and paid time off to complete
• Scholarship opportunities and student loan support program and so much more!

Compensation negotiable based on credentials and experience with a rate ranging from $16.50-18/hr the actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered