Project Manager,IT Project Manager,Program / Project Manager Job Redmond area,Washington USA,Management

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Job Description

Responsible for end-to-end project management throughout the life cycle of a software/system development project/program.

Qualifications

Knowledge of Software Development Life Cycle (SDLC) Project Management.

Conducts end-to-end project management of large or multiple large projects. Works as a team member or runs individual projects and is responsible for completing projects within allotted timeline and budget.

Defines project scope and objectives, coordinates activities of a project team, and identifies resources.

Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis.

Ensures adherence to quality standards and reviews project deliverables.

Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems.

Communicates with internal and external clients.

Additional Information

Accountable for managing large volume of low and high complexity and high risk projects which may span multiple regions and/or functions with concurrent projects. The Global Project Manager will assemble the project team responsible for the implementation and provisioning of new projects and changes for a large contact center project.

Responsibilities include:

Overall accountability of project scope, project budgeting and cost reporting, and ensures completion of projects while meeting quality, schedule and cost objectives using the organization's standard processes.

Acts as project liaison between IT partners, client organizations and IT leadership. Role may also assist in supplier management of existing vendors.

Strong problem solving, negotiating, influencing, facilitation, organization, prioritization, decision making, and conflict resolution skills.

Responsible for estimating, scheduling, coordinating, assigning resources, ensuring project funding is secured, and assisting and recommending business solutions/alternatives for projects.

Issues reporting to all levels within the organization.

Effectively initiates, plans, schedules, estimates, forecasts, coordinates, controls, manages and delivers all activities for projects and related release initiatives, including: developing detailed implementation project plans; identifying detailed design requirements; defining acceptance test procedures; and defining a mutually agreeable implementation schedule.

Prior experience with contact center projects and technologies is highly preferred.

Some travel may also be necessary. (25%)

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Job Posting Language

Project Manager, IT Project Manager, Program ​/ Project Manager

Project Manager, IT Project Manager, Program / Project Manager