Vice President of Operations and Hospitality - Redmond, WA

Vice President of Operations and Hospitality - Redmond, WA

Join to apply for the Vice President of Operations and Hospitality - Redmond, WA role at Eurest USA
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Eurest is the leader in business and industry dining. As part of Eurest's leadership and professional support team, you will help our 16,000 chefs and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through innovative solutions.

The Vice President of Operations and Hospitality is a strategic leadership role responsible for end-to-end program performance, operational excellence, and senior-level client relationships across a portfolio of high-profile Experience Centers, Innovation Hubs, and the global dining program. The role blends operational rigor with exceptional client stewardship to ensure seamless, innovative, efficient, and differentiated service experiences. The leader is accountable for programmatic consistency, change management, and financial outcomes across multiple locations, and serves as a trusted advisor and point of escalation for executive clients.

• Regional & Global Program Leadership:
  Oversee operational performance ensuring alignment with service expectations, brand standards, and client goals.
• Lead the development, implementation, and continuous improvement of regional programs, SOPs, and service delivery frameworks.
• Provide strategic oversight for budgeting, financial performance, inventory management, and business reviews.
• Guide the rhythm of business across sites, ensuring structured planning, milestone tracking, and performance monitoring.
• Drive adoption of change initiatives, including new technologies, process updates, and operational innovations.

• Senior Client Engagement:
  Serve as the senior point of contact for client executives and key stakeholders—building long-term trust and credibility.
• Facilitate strategic business reviews, roadmap planning, and executive updates to maintain transparency and alignment.
• Anticipate client needs and proactively recommend enhancements, innovations, or course corrections to improve service outcomes.
• Lead issue resolution and escalation management with professionalism and accountability.
• Translate client vision and business goals into actionable operational strategies across all locations.

• Team Development & Leadership:
  Lead, coach, and mentor a team of regional managers and onsite leaders, fostering a high-performing, engaged culture.
• Direct reports:
  Regional Planning Director – North America, Regional Hospitality Program Manager – Global, and Regional Director – Innovation Hubs North America
• Dotted line reports:
  Regional Planning Director – APAC, EMEA & LATAM
• Conduct regular talent assessments, performance reviews, and development planning to build future leadership capacity.
• Create opportunities for cross-learning, collaboration, and knowledge-sharing across sites.

• Cross-Functional Integration & Enablement:
  Partner with culinary, facilities, marketing, and operational leads to ensure cohesive service experiences that reflect both brand and client expectations.
• Align field teams around enterprise-wide initiatives, KPIs, and client-centric culture.
• Ensure appropriate training, documentation, and communication strategies are in place to support frontline excellence and leadership consistency.
• Support new business, program expansions, and regional transitions with proactive planning and onsite leadership.

• Education:
  
  Bachelor’s degree in Business Administration, Hospitality Management, or related field required;
  Master’s preferred.
• Experience:
  
  10+ years in multi-site leadership roles with demonstrated success in client-facing service delivery environments; experience in contract services or corporate hospitality management preferred.
• Strong executive presence and ability to build senior client relationships with diplomacy, confidence, and strategic insight.
• Financial acumen with direct experience managing budgets, forecasting, and cost control at a regional level.
• Proven ability to lead through ambiguity, drive change, and manage large-scale programs across diverse…