Technical Support Engineer

This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$47.00/hr - $49.00/hr

Full-time | Redmond, WA (Onsite)

• Technical Support / Application Support / Production Support / L2 Support /L3 Support.
• Ability to run SQL queries intermediate level.
• Good understanding of HTML, CSS, Java Script.
• Basics of API – Using get & put to retrieve data from SQL tables.
• Troubleshooting & Analyzing customer issues, Log analysis.
• Should have good communication skills (written & spoken English)
• Willing to work in 24
  * 7 rotational shifts including weekends & public holiday.

• BS in Computer Science, Engineering, BCA or related technical discipline a must
• Basic/Intermediate understanding of APIs, Web technologies, HTML and large-scale systems
• Support experience in Cloud Application or Software Application with expertise in Campaign Management, Campaign Optimization and / or Technical Support for Search campaigns on Google Ads or Microsoft Advertising Platform.
• Tier 2 / Tier 3 Technical Support Engineer with troubleshooting skills and experience using debugging tools like Fiddler etc.
• SQL experience and ability to manipulate data rapidly and use complex joins
• Extensive Log analysis to troubleshoot the issue, and provide a resolution for the issue
• Any previous dev experience or programming language understanding a plus (any language, C++, .Net, Java, Python etc)

• Understanding of how Online Advertising, Search & Display Advertising work
• Microsoft Ads certification or Google Ads.
• Understanding of the North American and European cultures, slang, brands, and current events

Pay Range Minimum $47.00 per hour | Pay Range Maximum: $49.00 per hour

Benefits: medical, dental, vision, pharmacy, life, accidental death & dismemberment, disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year; 10 paid holidays per year.

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries.

We believe you should be in control of your career with unlimited opportunities.

Mid-Senior level

Full-time

Information Technology and Advertising

IT Services and IT Consulting, IT System Custom Software Development, Technology, Information and Media