Client Services Representative

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The Client Services Specialist is an invaluable member of the hospital team who works directly with a Hospital Manager and supporting medical staff to provide exceptional customer service while maintaining a smooth and efficient flow of clients and patients through the animal hospital.

• Greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Model a professional and courteous manner with staff and clients.
• Follow established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, and proper scheduling of patients for vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time.
• Assist with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.
• Pull patient charts for daily scheduled appointments and collect information to update as needed, including the creation of new charts when appropriate.
• Assist technicians in filling prescriptions with appropriate medication and providing routine instructions to owners on proper administration of the medication.
• Perform over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm products, etc., demonstrating knowledge of products and assisting clients with their needs.
• Invoice clients, collect fees, make change, imprint credit card forms, and obtain authorization for credit charges following hospital policies.
• Demonstrate basic emergency procedures and provide information on transporting the patient to the hospital. Advise hospital staff about incoming emergencies.
• Maintain appearance and cleanliness of the waiting room and reception area, including restocking products, office supplies, client educational materials, and hospital brochures.
• Prepare and send welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager.
• Demonstrate a full working knowledge of PIMS procedures and functional applications.

• High school diploma or GED required. Bachelor’s degree preferred.
• Prior client service experience in related area preferred but not required.
• Proper telephone etiquette and client service excellence.
• Basic veterinary medical knowledge, including products and services.
• Excellent oral and written communication skills.
• Basic computer skills (Microsoft Office, e-mail, and practice management software experience preferred).
• Strong organizational skills with ability to multi-task and maintain attention to detail.
• Compensation
• Base hourly rate of $20.00 - $22.00 DOE
• Eligible for periodic bonus

• Medical, Dental, and Vision Insurance
• 401(k)
• Health Savings Account
• Paid time off
• Employee discounts

• Entry level

• Full-time

• Other
• Industries:
  Veterinary Services