Information Technology Support Specialist

HCLTech is looking for a highly talented and self- motivated Customer Engineering Manager to join it in advancing the technological world through innovation and creativity.

Job Title: Customer Engineering Manager

Job : 73241

Position Type: Full-time

Location: Redmond, WA

• Strong Communication & Stakeholder Management Skills
• Strong customer engagement and relationship‑building skills
• Ability to understand customer business goals and translate them into technical execution
• Experience handling escalations (Sev‑1/Sev‑2) and customer‑critical issues
• Partnering with Product Engineering, Support, and Delivery teams to unblock issues
• Good understanding of cloud platforms (Azure / M365 / SaaS workloads)
• Managing SLAs, response times, and customer satisfaction metrics

Pay Range Minimum: $42.00 per hour

Pay Range Maximum: $45.00 per hour

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries.

We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.