Guest Services Agent

We are hiring immediately for a GUEST SERVICES AGENT (FULL TIME) position.

Location:

Compass at Microsoft 1 Microsoft Way 125/104, Redmond, WA 98052.

Note:

online applications accepted only.

Schedule:

Full Time;
Monday-Friday. More details in interview!

Requirement: 2+ years of customer service experience is preferred. Please upload your resume with application.

Internal Employee Referral Bonus Available.

Fixed Pay Rate: $27.75 per hour.

A Guest Services Agent functions as the first point of contact and brand ambassador for employees, executives, clients, and visitors across a large corporate office environment. This role delivers high‑touch hospitality, operational support, and streamlined communication to ensure an exceptional on‑campus experience.

• Completes the registration/check‑in process by inputting and retrieving information from a computer system.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalates for resolution to appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Performs other duties as assigned.

Associates at Eurest are offered many fantastic benefits. Full‑time and part‑time positions include Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. Full‑time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

For positions in Washington State, Maryland, or to be performed Remotely, see the paid time off benefits information:

How to apply:

Final date to receive applications: applications are accepted ongoing until all openings are filled. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Diversity of thought and inclusion for all is what drives our success – we invite you to start your journey with us today!

Eurest is recognized worldwide for standards of service and excellence within the food service industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, “connect with people, inspire through food, create solutions, and live our promise,” is exemplified throughout our organization. Eurest is proud to serve the world’s most respected successful corporations, including many of the Fortune 500.

Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer:
This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Eurest maintains a drug‑free workplace.

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