Public Safety Telecommunicator - Entry
Job in
Redmond, King County, Washington, 98052, USA
Listing for:
City of Redmond
Full Time
position
Listed on 2026-03-12
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Emergency Crisis Mgmt/ Disaster Relief
-
Government
Bilingual, Emergency Crisis Mgmt/ Disaster Relief
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly
USD
80000.00
100000.00
YEAR
Job Description & How to Apply Below
If you are interested in taking 911 calls, managing a public safety two-way radio system, and you are looking to join an amazing team, then the Redmond Police Department has an opportunity for you!
STEPS TO APPLY for Entry Level Candidates: New applicants are first required to apply at Applicants who have completed Public Safety Testing requirements, including Applicant Profile and Personal History Statement, please click the "Apply" button to submit a City of Redmond application.
Our Public Safety Telecommunicators save lives. In this role, you are providing timely and accurate emergency communications services for Redmond Police and contract agencies. Dispatchers answer emergency and non-emergency phone lines and coordinate radio dispatch and response of police units.
Why work for the Redmond Police Department? More than anything, our people make us great. Our people bring unique skills and qualities to the table, and we all embrace the values of integrity, accountability, and commitment to service. We also care about our jobs, the work we do for the community of Redmond, and for each other. In fact, we love working collaboratively to take our City to even greater heights.
That spirit creates a purpose-driven culture at Redmond Police that is the biggest reason why people not only choose to work for Redmond but also stay. Where some agencies experience high turnover in the communications departments, the average tenure of our staff is twelve years, with half our team having worked for us for more than ten years! That is in part due to our commitment to look out for one another and support our team, especially considering the nature of the work we do.
Finally, if those aren't already good reasons, then we'd like you to know that we offer a work-life friendly rotating schedule that ensures you will always have some weekends and weekdays off to rest, spend time with family and friends, or just have fun.
Answers emergency and non-emergency calls for service and simultaneously enters this information into the computer using a Computer Aided Dispatch (CAD) System.Calms, negotiates, advises, and provides instructions to callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls while providing excellent customer service.Dispatch police units as appropriate via a trunked radio system; anticipate problems and respond to units as necessary.Continually updates information as it is received, enters computer and updates units as to new information or instructions including follow up and updated status of calls.Manage multiple calls at a time while prioritizing them for response.A Public Safety Telecommunicator also requires:
Skill in:
Ability to filter and process multiple, sometimes competing, sources of information.Ability to accurately capture, retain and relay verbal information using English clearly.Possess an excellent vocabulary and verbally communicate rapidly.Type 35 words per minute while conversing with callers.Discern several conversations simultaneously, disseminate appropriate information, prioritize actions and respond in an effective manner.Articulate in a clear, concise manner, disseminating complete and accurate information in a logical and timely basis both orally and in writing.Condense and organize large amounts of information into readable, sensibly typed remarks in a timely manner.Ability to:
Be available for shift work encompassing 24-hour day, seven-day week; inclusive of days, evenings, nights, weekends, and holidays.Remember numerous details and quickly recall essential information.Consistently think clearly and respond quickly in a wide variety of emergency situations.Deal effectively with people in a multi-cultural society under extremely stressful situations.Quickly perform multiple time-sensitive tasks in response to visual and sound stimuli with a high degree of accuracy.Be a team player and establish good working relationships; maintain self-control under stressful circumstances.Automatic Disqualifiers: The City of Redmond Police Department will automatically disqualify any individual who has at any time:
Been convicted of a felony (or pled nolo contendere to a felony charge) or any offense that would be a felony if committed in Washington State or has been incarcerated for any crime.Sold narcotics or dangerous drugs.All illegal drug use will be closely scrutinized on a case-by-case basis.Had a pattern of abusing prescription medication.Been dishonorably discharged from the United States armed forces.Received more than two moving traffic violations within the preceding 3 years; or reckless driving violation within the preceding 5 years; or driving while license suspended within the preceding 5 years; or driving while intoxicated within the preceding five years.Been involved in more than one motor vehicle accident within the preceding 3 years for which the applicant received a criminal citation and was convicted,…
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