Medical Reception Team Lead

Job Overview

Job Title: Medical Reception Team Lead

Position Open: 1

Hours: Monday through Friday, 9:00 AM - 5:30 PM, with 30 minutes lunch

Location: CMIR – Redmond Outpatient Clinic

Position Type: Full Time

Benefits: Medical, Dental, Vision, 401K Retirement, Paid Time Off, Sick Time Off

Resume

Required:

Yes

Date Posted: 10/20/2025

Expires: Open until filled

CORA has a pre-employment drug testing requirement for all positions.

The Medical Reception Team Lead works with the Medical Reception Manager and Medical Reception Supervisor in promoting a positive and collaborative team environment, while also providing front line reception and registration for our customers and patients. The Medical Reception Team Lead is also responsible for obtaining required demographic and financial data, completing consents, escorting/directing patients and visitors, and collecting copays. Flexible in working occasional unscheduled shifts or portion of shifts due to situations and/or sick calls.

Reports to: Medical Reception Supervisor

Supervision Exercised: None

This position requires regular, reliable attendance. It requires a high level of attention to detail and accuracy. The role promotes teamwork and maintains high levels of customer service and professionalism in all communications. It requires the ability to handle multiple tasks, work well with others, make on-the-spot judgement calls, and work independently. Other duties as assigned.

• Must have the ability to work cohesively with others.
• Works well as part of a team.
• Must be able to multi-task checking in more than one patient at a time.
• Greets and directs patients, salespeople, and visitors.
• Ability to work well with a diverse group of people.
• Works well with the public.
• Ability to work under pressure.
• Ability to meet departmental standards for productivity.
• Prepares paperwork for the following day.
• Verifies patient’s appointment and time upon registration.
• Verifies patient’s record is up to date and accurate. Makes appropriate changes in computer system and on patient’s medical record.
• Assists with other medical office needs, including scheduling, telephone inquiries, data entry and cashier.
• Must be flexible with work schedule as hours may vary depending upon patient schedule and/or reception coverage.
• Receive time of service payments by cash, check, credit cards; may include billing payments. Issue receipts and change due to patients. May be responsible to count money in cash drawers at the beginning or end of shifts to ensure that amounts are correct and that there is adequate change.

In addition to the patient access representative duties, the Team Lead would also be responsible for:

• Proficient communication skills both in writing and verbal.
• Act as a neutral resource to help identify and de-escalate team conflicts or communication breakdowns before they escalate.
• Monitor and address workplace gossip by reinforcing expectations for appropriate communication and redirecting unproductive behavior.
• Promote a positive team culture by encouraging collaboration, professionalism, and accountability among peers.
• Communicate team morale or behavioral concerns to supervisors or management in a timely and constructive manner.
• Works with the Patient Access Representative Manager and Supervisor to effectively communicate up-to-date changes relating to policies and procedures with staff.
• Oversees quality control of patient care, department operations and helps to resolve any problems, seeking guidance from management.
• Attends meetings as required.
• Performs other duties as necessary and assigned to keep the imaging departments running smoothly.
• Must be flexible with work schedule as hours may vary to cover at CMIR.
• Ability to work cohesively with others.
• Could assist with interpersonal discussions and coaching of employees.
• Even with a difference of opinion, will still support administrative decisions.
• Reinforces department culture in keeping with team rules, service standards, and company values, vision, and mission.

A minimum of one-year experience in a medical office reception position, and one year experience in a team lead position.