Customer Service Representative

Basalite Building Products, LLC is one of the largest manufacturers of concrete masonry products in the Western United States. Product lines include structural block, interlocking paving stones, engineered wall systems, retaining walls, ornamental and garden products, and a full range of sack goods. We are a proud member of the Pacific Coast Building Products Family of Companies.

Customer Service Representative/Dispatch (17088)

Are you looking for a company where you can start to grow your CAREER? Where you can have a sense of job security and an opportunity for internal advancement and career development with amazing retirement options?

Basalite Building Products, LLC is the place for you!

Salary Range: $19.00 - $22.00 hourly, DOE and Qualifications.

Here are some of the perks Basalite Employees enjoy:

• Competitive Wages
• Family Owned/Oriented

• Holiday Pay
• 401K and Profit Sharing
• On-the-Job Training
• Advancement Opportunities
• Vacation Pay (Up to 80 hrs. the first year!)
• Medical, Dental, & VSP Plans available
• Employee Discounts & more

WHAT THIS ROLE LOOKS LIKE: Under the supervision of the Operations Manager, this position provides dispatching of delivery trucks to customer jobsites, ensure load accuracy, delivery communication with customers, customer service, processes customer orders, invoices and credits, directs accounts receivable requests from customers, dispatches customer pickups, and provides marketing assistance for the location sales teams. This position is required to provide sales assistance for walk-in Commercial and Retail customers;

and is responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school education or equivalent required, some college level courses are a plus.
• Two years' customer service experience preferred, experience in the concrete block and/or sack industry area plus.
• SAP experience preferred.
• Truck Dispatching experience preferred.
• Strong aptitude for organizing personal tasks and repetitive duties in a dynamic environment.
• Requires good reading, writing and mathematical skills.
• Ability to communicate effectively with peers, customers and superiors.
• Must have strong communication, teamwork, decision-making and interpersonal skills.
• Demonstrated commitment to consistently delivering the highest quality customer service
• Working knowledge of office environment with experience using multi-line phone system, personal computer, printer, calculator, copier, and facsimile machine. Some other equipment may be required to perform duties.
• Sales experience preferred, but not required.
• Predictable and Regular attendance is required.

Selected candidate for this position is subject to a pre-employment drug screen and background check

Check us out at:

This is a regular, full-time position with competitive compensation and full benefits including medical/dental insurance, disability benefits, life insurance, 401(k), profit sharing retirement plan, and wellness programs. We are an equal opportunity employer and promote a drug free workplace