Golf Shop Service Agent

Overview

The purpose of the Golf Shop Service Agent is to greet, interact and check‑in all customers and visitors entering the golf shop. This multi‑faceted position includes a wide range of duties which require superior customer service skills, experience with computers and cash handling.

• Greet all customers in a warm, friendly and welcoming tone.
• Answer the phone and provide appropriate information to customers.
• Process tee‑time reservations, collect golf fees and proactively sell golf merchandise.
• Accurately account for all credit‑card and cash handling transactions.
• Ensure the overall cleanliness and presentation of the golf shop is maintained daily.
• Ensure rental equipment is properly checked out and accounted for.
• Assist Course Ambassadors to ensure smooth operation and traffic flow on the course.
• Have a good understanding of the rules and regulations of the game of golf and proper course etiquette.
• Assist in the snack bar area when on occasion or as needed.
• Drive golf carts and park them in the staging areas.
• Other duties as assigned.

• High school diploma or equivalent.
• Experience in a retail environment.
• Golf course experience is preferred but not a prerequisite.

• Proficiency in Microsoft Word, Outlook and Excel.
• Attention to detail.
• Knowledge of Point‑of‑Sale systems is helpful.
• Previous golf‑related experience ideal.
  
  Previous guest service and cashier experience preferred.
• Excellent written and oral communication skills required.
• Positive interpersonal skills required.
• Fluent in verbal and written English.
• Basic computer and typing skills required.

• None.

This position represents the company in handling complaints, arbitrating disputes or resolving grievances. A Golf Shop Service Agent is expected to work with guests and visitors to ensure satisfaction, take initiative and be creative in resolving guest challenges, and involve a supervisor when previous methods have been unsuccessful.

• Ability to speak and hear.
• Close and distant vision.
• Identify and distinguish colors.
• Frequent standing with some walking and sitting.
• Will stand for long periods of time.
• Frequently lifts/carries up to 5 lbs.
• Occasionally lifts/carries up to 25 lbs.
• Continual use of manual dexterity and gross motor skills; frequent use of bi‑manual dexterity and fine motor skills.
• Able to reach hands and arms in any direction and kneel and stoop repeatedly.

• Generally, an indoor retail setting.
• Will be using a computer frequently.
• Varying schedule to include evenings, holidays and extended hours as business dictates.