Teller, Customer Service​/HelpDesk

Overview

Description

PRIMARY FUNCTION:
Provides prompt, accurate, and courteous in person, drive-thru or telephone service to members while processing routine financial transactions and answering questions. Cross sells credit union products and services, and makes referrals to a Loan Officer, to Mid Oregon Wealth Management, or to our Mortgage Lending area as needed and/or directed.

• Provide prompt, accurate, and courteous in-person, drive-thru, or telephone service to members.
• Process routine financial transactions and answer member questions.
• Cross-sell credit union products and services.
• Refer members to appropriate departments (Loan Officer, Mid Oregon Wealth Management, Mortgage Lending) as needed and/or directed.

• Pleasant, friendly demeanor; excellent customer service abilities in greeting members and making them feel comfortable.
• Keyboarding including 10-key; accuracy in handling transactions and cash.
• Ability to grasp a variety of tasks and perform them efficiently and quickly.
• Ability to retain knowledge of CU products and services and offer them to members when appropriate.

• Starting Salary: Depending on Experience.
• Benefits: Medical, Dental, Vision, Life/Disability/AD&D, EAP, Aflac, 401k with Matching, Paid Vacation/Sick/Personal, Paid Volunteer Hours

Starting Date: TBD

Work Location: Redmond, Oregon Branch

Proposed

Schedule:

The work schedule is typically 8:15 a.m. to 5:15 p.m., Monday through Thursday and 9:15-6:15 on Fridays.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Speaking on the telephone approximately 10% of the workday. May need to shovel snow occasionally outside the office to clear sidewalks, etc. Continuous sitting, standing, talking, and listening for extended periods of time; use of hands in repetitive tasks such as typing and writing;

speaking, and hearing for interaction with members and coworkers; clarity of vision at 20 inches or less for processing of member transactions and computer usage; memory demands in recalling Credit Union policies, services, and state and federal regulations. Occasional lifting up to 35 pounds to move supplies or office equipment; bending, squatting, or kneeling to reach supplies on ground level;

reaching above shoulder level to reach supplies overhead. Able to push with dolly up to 250 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee works in an office environment. The noise level is average and is impacted by computers, printers, scanners, phones, and other surrounding conversations. The credit union is located in Central Oregon and weather during the winter may impact travel.

Seasonal fires may impact air quality.

AAP/EEO Statement: Mid Oregon Federal Credit Union is committed to building a diverse and inclusive organization, provide equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Disclaimer: This Job Description is not a complete statement of all duties and responsibilities comprising the position. It is designed to outline primary duties, qualifications, and job scope, but not limit the employee or the organization to the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the company.