Assistant Commercial Lines Account Manager

Job Description

Join Arroyo Insurance Services, Inc., an industry leader in delivering best in class risk management solutions to Southern California business since 1936. Located in the vibrant city of Redlands, California, we are committed to fostering a positive work environment and prioritizing client satisfaction.

Our team is seeking a dedicated Commercial Lines Account Manager to join us in providing top‑tier service to our commercial clients. In this role, you will play a key part in managing, servicing, and growing a book of business by developing strong relationships with clients and ensuring their insurance needs are met.

If you are passionate about customer service, enjoy working in a collaborative environment, and thrive in a fast‑paced setting, we invite you to be part of our team at Arroyo Insurance Services, Inc. Apply now to join a company that values both its employees and clients!

• Annual Base Salary + Bonus Opportunities
• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Hands‑on Training
• Mon‑Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Profit Sharing
• Continuing Education & Licensing Reimbursement

• Support Senior Account Managers in providing day‑to‑day customer/policy service, new business/renewal policy marketing efforts, and assist with back‑of‑house data entry, office clerical, and other administrative work.
• Client Management:
  Build and maintain relationships with commercial insurance clients, ensuring their needs are understood and addressed.
• Policies and Coverage:
  Analyze client policies, identify coverage gaps, and recommend appropriate insurance solutions.
• Renewals and Policy Servicing:
  Manage policy renewals, endorsements, and changes, ensuring accuracy and timeliness.
• Claims Support:
  Assist clients with the claims process, providing guidance and support to navigate insurance claims efficiently.
• Documentation:
  Maintain accurate client records, policy documentation, and communication logs.

• Assistant Account Managers must be fully licensed as a Property & Casualty Broker/Agent (sponsorship/probationary hire options available for the right candidate).
• Basic understanding of insurance industry, Commercial Lines underwriting, products and coverage.
• Three (3) years or more of relevant professional work experience, but no less than one (1) year of specific insurance industry experience.
• Previous experience/roles as a CSR, Account Manager, and/or Sales Support preferred.
• Associate's degree (A.A.) from two‑year college or technical school, or greater (B.A., etc.) or comparable work experience.

Arroyo Redlands is an independent Commercial and Personal Lines Insurance Agency, specializing in comprehensive risk management offerings for small to medium size businesses, non‑profit organizations, and individuals. We have been serving the Inland Empire and greater Southwest/SoCal Region since 1936, continuously family‑owned for nearly 70 years. Located in the vibrant city of Redlands, California, we are committed to fostering a positive work environment and prioritizing client satisfaction.

We are licensed in all 50 states, have over 400 national carrier affiliations, and are a member of the Arroyo Group with 8 other partner offices in LA & Orange Counties.