Market Fulfillment Lead

Overview

Position Summary...

What you'll do...Collaborates with stakeholders to obtain market research and data. Reviews key performance indicators and builds action plans to improve performance. Researches, evaluates, and analyzes data to identify and analyze operational and driver experience gaps. Develops and implements solutions to improve program and process metrics. Leads process improvement projects and utilizes data to provide insights. Understands and participates in all end-to-end aspects of store fulfillment (for example, picking, staging, dispensing, delivering customer/member orders through all channels).

Drives the execution of multiple business plans and projects by identifying customer, delivery service provider, and operational needs. Develops and communicates business plans and priorities. Removes barriers and obstacles that impact performance or associate, customer, and driver experiences. Provides resources, identifies performance standards, measures progress, and adjusts performance accordingly. Develops contingency plans, demonstrates adaptability, and supports continuous learning. Sets clear expectations, performance measures, and goals, and helps team members do the same.

Plans for and ensures team member have the information, resources, implementation time, and talent needed to accomplish business initiatives. Identifies and plans for improvement in performance using key business metrics. Conveys a sense of urgency in ways that motivate team members to complete responsibilities and achieve goals. Pursues the achievement and alignment of measurable and meaningful goals. Leverages resources and talent to achieve business goals.

Ensures team members are held accountable for achieving expected results. Prioritizes and balances time, actions, and projects to ensure the accomplishment of results. Monitors progress of others and redirects efforts when goals change or results are not met. Supports driver supply and driver experiences through root cause analysis and solutioning. Identifies and escalates opportunities for resolution (for example, driver engagement gaps, incentive needs, driver search and surge opportunities, driver zones issues, driver app technology not working as intended, fraudulent driver actions).

Completes deliveries to understand and resolve driver and customer experience pain points. Supports the implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches across an assigned area. Partners with operators to ensure the adoption and seamless execution of digital change initiatives, mobile applications, digital roadmaps, and product launches through training, communication, technology, and guidance. Works with operators on strategy execution.

Facilitates alignment between teams within different work streams working across digital spaces. Determines and supports resource requirements. Reacts to changes in the retail environment. Builds strategies and provides recommendations and process improvement plans that facilitate market share growth and the adoption of digital products. Monitors compliance with company policies and procedures and supports the company’s mission, values, and standards of ethics and integrity.

Provides feedback to key stakeholders around specific municipal, county, or state laws that impact digital services to prevent negative impacts to the business. Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly;

developing contingency plans; and demonstrating adaptability and supporting continuous learning. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives;

consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.

Note on Standards:
Change Management, Ethical Standards And Conduct, Business Operations, Project Management. Respect for the Individual:
Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through culture of belonging; creates equitable opportunities for associates to thrive and perform; helps to attract the best, talent. Respect for the Individual:
Works as a team; builds strong and trusting relationships;…