Director of Sales Operations

Company Overview

Our client is a global enterprise software company serving organizations across government, commercial, and research sectors worldwide. Their platform enables critical decision-making for thousands of customers through advanced data analytics, visualization, and intelligence solutions. With decades of market leadership and a mission-driven culture, they help organizations solve complex operational challenges using cutting-edge technologies including AI/ML, cloud computing, and advanced analytics. The company fosters a collaborative, innovative environment focused on operational excellence and customer success.

We're hiring a Director of Sales Operations to lead a high-performing team responsible for driving efficiency, scalability, and insight across the enterprise sales organization. You'll be both strategist and operator, optimizing processes, tools, forecasting, and performance metrics that empower the sales force to succeed. With deep expertise in enterprise sales and operations, you'll guide decision-making across the organization and establish best practices that set the standard for the company.

This role reports to senior leadership and shapes how the sales organization executes against business priorities.

This is a hybrid position based in the Redlands, CA. Must be local or willing to relocate.

• Build and lead a sales operations organization spanning strategy, revenue operations, and business technology
• Foster accountability, collaboration, and execution excellence while developing talent and leadership capability
• Partner with senior leadership to design and optimize cross-functional sales and operational processes across all channels
• Drive measurable improvements in efficiency, scalability, and alignment to company objectives
• Oversee forecasting, reporting, pipeline management, and goal setting to ensure data-driven decisions and predictable performance
• Continuously refine processes to meet evolving market and business needs
• Lead the strategy and adoption of CRM and sales technology platforms
• Ensure tools and data insights empower sellers, streamline workflows, and accelerate business outcomes
• Guide organizational and process change with frameworks that engage stakeholders and drive adoption
• Align new systems and ways of working to strategic priorities
• Assess complex business challenges across functions, balancing risk and opportunity to make timely, high-impact decisions
• Delegate effectively while maintaining ownership of outcomes
• Serve as a trusted partner across the organization, aligning initiatives and removing barriers
• Drive company-wide collaboration toward shared goals
• Define and communicate key metrics that measure sales effectiveness, operational health, and revenue performance
• Lead the creation of reporting frameworks and dashboards that inform executive decisions
• Lead strategic sales planning, including territory design and goal setting, grounded in market insights and performance analytics
• Ensure plans translate into actionable, high-impact execution

• 10+ years of experience in sales operations with demonstrated success leading multiple teams
• 8+ years of experience supporting enterprise sales providing solutions to businesses
• Proven track record implementing progressive processes and advanced technologies to optimize sales and marketing workflows in support of productivity and revenue growth
• Expertise in business process modeling, operations, and sales planning
• Successfully implemented CRM systems that improved lead tracking and increased sales conversion rates
• Developed automated campaigns that resulted in measurable increases in customer engagement and sales
• Analyzed sales data to identify underperforming areas and implemented strategies that led to improved performance
• Strong skills in metrics, performance management, and forecasting
• Experience leading cross-functional change initiatives
• Decisive and effective under risk and ambiguity
• Proven success managing matrixed teams and driving collaboration
• Strong leadership, communication, and stakeholder influence abilities
• Ability to travel domestically or internationally 25-50%
• Bachelor's degree…