Practice Manager

An opportunity has arisen for a Practice Manager to lead a busy GP Practice in Redhill, Surrey. Excellent leadership and teamwork skills are required in this interesting and varied role. The successful candidate will motivate and support a dedicated and experienced team to provide the highest level of care to patients.

The Practice Manager is responsible for the smooth day to day running of the practice and the delivery of services. This will include practice operation and development, partnership issues and population care, human resources management, risk management, facilities management and IT.

Job title:

Practice Manager

Reports to:

Partners

Responsible for:

All administrative staff and support for clinical staff

Hours:

30 hours per week over 4 days

Job Purpose

Responsible for the smooth and efficient running of the practice, to ensure that all non-clinical aspects of the practice are managed, so that partners and other medical staff are free to concentrate on clinical issues.

Key Result Areas

• Practice Operation and Development
• Partnership issues and Population Care
• Human Resources
• CQC
• Premises and Equipment
• Information Technology

Holmhurst Medical Centre is an established General Practice serving over 10,500 patients in the Redhill area. We are committed to providing high quality continuing care within the community and aim to provide a wide range of high-quality medical services.

The doctors, nurses, attached health care team and support staff strive to provide the best possible services to our patients.

We are a training practice for doctors, which means that doctors spend time with us (up to 12 months) in order to gain experience.

Practice Operation and Development

Attend ICB meetings, taking responsibility for implementing actions agreed by partners that add value to the partnership

Support the partners by contributing to and reviewing progress against the targets and partnership strategy, taking remedial action as agreed by the partners

Implement care pathway processes and evaluate effectiveness

Act as the focal point of contact for secondary/tertiary care providers in the absence of GPs

Continually seek ways to contribute to the development of the practice by identifying new services or alternative means of delivering existing services

Maintain standards within the practice to ensure that clinical effectiveness compliance and audits results are achieved

Manage resource allocation, review available resources against competing demand and make evidence-based recommendations where needed

Manage complaints

Manage the Patient Participation Group (PPG)

Partnership Issues and Population Care

Attend partnership meetings to present and address non-clinical issues related to the practice

Monitor compliance of practice systems as outlined in the partnership agreement

Review reports on practice service performance indicators and agree changes to services provided ensuring full consultation with clinicians

Human Resources

Manage human resources to ensure the smooth running of the practice

Conduct regular staff meetings to identify opportunities for development and cascade information on the performance of the practice

Monitor effectiveness of staff meetings and evaluate actions implemented

Effectively schedule resources to meet workload demand

Manage the recruitment process and workforce planning for the practice, conducting recruitment and selection for all staff.

Evaluate training and development needs for all non-clinical staff and propose development plans

Implement and update employment policies and procedures to ensure compliance with statutory requirements

Manage the discipline and grievance procedure in conjunction with GPs for all staff below partnership level ensuring fairness and equity at all times

Conduct staff appraisals with all non-clinical staff and support GPs in managing the appraisal process for GPs and clinical staff

Identify performance issues among non-clinical staff and implement performance improvement plans as appropriate

Develop an awareness of individuals personal needs and provide pastoral support to minimise any adverse impact on the practice

Health and Safety

Conduct and review risk assessments and ensure all activities are conducted in accordance with statutory requirements

Oversee staff training on matters of health and safety

Understand how the contracts deliver the finance and ensure the practice maximises its potential

Establish appropriate systems and monitor targets, identify income generation opportunities and report under performance

Understand and validate claims and produce invoices, including for service charges

Work with the Business Manager to ensure sound management of the finances of the practice

CQC

Support CQC Registered Manager to comply with all CQC requirements

Take responsibility for implementing procedures to safeguard confidentiality and ensure compliance with statute and other guidelines

Investigate breaches in confidentiality and implement remedial action,…