Care Coordinator; Flow

This is a part time role of 15-25 hours per week. The primary role would be to act as a primary read coder and a clinical correspondence lead for the practice.

As well as acting as the primary read coder and a clinical correspondence lead for the practice, you would:

• take a supporting role in the administration of the Quality outcomes Framework (QoF) and Locally Commissioned Services (LCS)
• support the Practice Manager and other administrators in the administration of searches, claims and recalls for the practice
• carry out necessary administrative tasks and responsibilities i.e. cytology recalls, screening recalls, registration of patients etc.

There are three sites which make up The House Partnership between Greystone House Surgery, Caterham Valley Medical Practice and The Moat House Surgery.

This role is based at Moat House Surgery, Worsted Green, Merstham, RH1 3PN
. Cross-site working between the Redill and Caterham sites may occasionally be required.

We are a forward thinking, well organised training practices with a high reputation for quality and standards. We encourage and support the personal development of all our staff and are keen to ensure the right person joins our friendly team.

Fourteen Partners across three sites (5 in Redhill)

Purpose built practices

GMS 39,000 across the three practice sites

Nurse Practitioners and Clinical Pharmacists

Training Practice for Registrars, Foundation Yr 2 GPs, Medical students & Nurses

EMIS Web

Consistently high QOF achievement

Involvement with East Surrey Federation

In this role you would

• Take a lead role (in partnership) to provide the clinical correspondence Workflow Optimisation system
• Read code correspondence into the building on behalf of the clinical and administrative staff including 3rd party correspondence and summarising of new patient records, recording significant and past medical history.
• To provide general administrative support to the practice
• To have a basic knowledge of Quality Outcomes Framework (QoF) and Locally Commissioned Services
• Maintain self and team professionalism
• Assist with the gathering of statistics and information when required
• Support team members to recall patients for regular chronic disease reviews
• Have a working knowledge of patient screening services i.e. cervical screening, bowel
• Support clinical team in carrying out LCS including advising
• Liaise with the medicines management team where appropriate
• Support the admin team in implementing new processes and auditing existing processes

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

• Educated to GCSE level or equivalent
• GCSE Mathematics and English Grade C or above
• NVQ Level 2 in Health and Social Care

• Experience of working with the general public
• Experience of working in a health care setting
• Experience as a clinical coder with medical terminology training
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Medical Terminology

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.