Key Account Manager - Air​/Freight Logistics

The Role

We are seeking an experienced and commercially driven Key Account Manager to manage and grow a portfolio of strategic accounts within the logistics sector. This role focuses on revenue growth, account development, and new business acquisition while ensuring exceptional service delivery and operational excellence.

Key Responsibilities

* Achieve and exceed revenue and profit targets across nominated accounts

* Develop and deliver strategic Account Plans to drive sustainable growth

* Identify and secure new business opportunities

* Manage customer contracts, SLAs, and KPIs to ensure service excellence

* Act as the main point of contact for key customers, building strong, long-term relationships

* Collaborate with internal teams to ensure seamless service delivery

* Identify cross-selling opportunities and promote the full range of company solutions

* Monitor market trends and competitor activity to identify growth opportunities

* Maintain accurate CRM records and produce regular performance reports

About You

* Minimum 5 years’ experience in Air Freight within the logistics industry

* Specialist knowledge of Airfreight Dangerous Goods (Air & Road)

* Proven track record of achieving revenue and profit targets

* Strong new business development and account growth experience

* Excellent negotiation, communication, and presentation skills

* Commercially astute with experience managing budgets, contracts, and KPIs

* Proactive, self-motivated, and results-driven

* Full clean driving licence

Working Hours

Monday to Friday, 8:30am – 5:30pm (with flexibility as required).

UK and occasional international travel may be required