Service & Warranty Technician

Service & Warranty Technician

Location:

Redditch

Salary: £13/hour (40 hours per week)

Role Overview
To work within the Service and Warranty department, assisting in maintenance, repair, refurbishment and overhaul. The role involves diagnosing faults, handling customer returns and supporting internal quality and service processes.

Key Responsibilities

• Book in and book out returned products using SAP and the RMA process

• Carry out mechanical and electrical repair, refurbishment and overhaul of returned products

• Inspect returned items, identify faults and troubleshoot issues

• Produce clear written reports detailing findings and repair outcomes

• Handle customer returns and provide technical support where required

• Liaise with the Quality team regarding product issues and failure analysis

• From time to time, provide on-site support when required

• Maintain a clean, safe and organised working environment

• Follow company procedures, quality standards and health & safety requirements

Skills and Experience

• Experience in a manufacturing or technical environment preferred

• Ability to read and understand technical drawings

• Mechanical and basic electrical knowledge

• Soldering skills are an advantage

• Computer literate, with experience using SAP, Microsoft Word and Excel desirable

Personal Attributes

• Strong organisational and planning skills

• Good written and verbal communication skills

• Ability to communicate effectively with customers and internal teams

• High attention to detail and ability to present findings clearly

• Flexible and proactive approach to work

• Ability to work well as part of a team

• Comfortable working in a fast-paced environment

• Ability to remain calm under pressure

Next Steps

Apply to this Job Title role through this advert. If you would like more information about this role, please contact our Engineering team on (phone number removed).

About Regional Recruitment Services

This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website ((url removed))