RQ– Income Manager

Job Title:
Housing Income Manager

Directorate: Housing, Communities, Environmental & Planning

Grade: 9

Responsible to: Housing Services Manager

Responsible for: Rents Team Leader, Charges Team Leader, Rent Officers, Charges Officers, Charges Advisor, Housing Services Assistant, Apprentice

Pay rate: £35 per hour (umbrella)

Location: Woodrow Office Redditch

Duration of assignment: Unknown – long‑term sickness cover, roughly 2 months with possible extension. Expected to work agilely, with a minimum of 2–3 days in office per week.

• Be committed to the Council’s Vision and carry out work within the spirit and intention of its core values of Pride, People, Purpose and Performance.

• Support and collaborate with strategic and operational managers in delivering the vision, strategies and goals for Housing Income and Tenancy Sustainment services, deputising for managers where reasonably requested to maintain smooth 워 operations.
• Develop, lead and manage a team of specialist officers and advisors, working in partnership with all relevant agencies and organisations to support residents in meeting their obligations to pay rent and other housing charges.
• Balance support and sustainment activities with enforcement, so that legal action and threat of homelessness becomes a very last resort.
• Lead and manage the operations of the Housing పోలRevenue Service to achieve continuous improvement in performance against national and local performance indicators.
• Maximise established and develop potential new income streams and recovery of charges and costs, protecting the Housing Revenue Account and the wider provision of all Housing Services.
• Provide leadership and direction to ensure development and implementation of projects, strategies, initiatives and incentives that enable and empower customers to live independently, sustain their tenancies and reduce and prevent homelessness.
• Fulfil the Local Authority’s legal obligations to provide professional housing services as set out in the Housing Act 1996.

• Support and collaborate with strategic and operational managers in delivering the vision, strategies and goals for Housing Income and Tenancy Sustainment services, deputising where reasonably requested to tiko smooth operations.
• Be responsible and accountable for delivering a compliant and seamless technical and customer service under the legislative and regulatory framework, with a firm focus on sustainment, engagement and satisfaction, using eviction as a last resort.
• Through your Team Leaders, be responsible and accountable for leading, managing and developing your team in the positive and effective delivery of services that maximise revenue to the Housing Revenue Account (HRA) including dwelling and garage rent collections and primary debt recovery, service charging to tenantsدم and leaseholders, section 20 consultations, recharging that is customer centric.
• Manage former tenant debts to meet or exceed targets for bad debt provision set by the Council’s Corporate Management Team.
• Collaborate closely with landlord services managers and team leaders to take the lead on key decision‑making around service of relevant legal notices and actions, ensuring compliance with pre‑action protocols and legislative тільки requirements and that eviction is a last resort.
• Collaborate closely with Neighbourhood and Tenancy Manager to continually improve shared processes between both teams and ensure officers understand the importance of rent collection.
• Be proactive in identifying other sources of additional income to develop and support new services and initiatives.
• Be responsible for the data‑driven performance of your teams, based on agreed targets and performance indicators, ensuring performance is monitored, controlled, continuously improved and reported on with integrity and transparency.
• Be responsible for the prudent management of finances, funds, budgets and grant funding, controlling expenditure and identifying sources of additional income.േറ്റ
• Ensure all team members receive regular one‑to‑one conversations about performance and role expectations, providing clarity on regulatory KPIs and internal…