Warranty & Service Manager

The company is an established and leading manufacturer of products and systems to various industries such as defence, rail, automotive and marine.

We are seeking to recruit a Service and Warranty Manager for our operations in Redditch.

Salary – circa £40,000, potentially slightly higher for the right candidate.

Hours of work – Monday to Thursday 7.30 am to 4.30 pm and Friday 7.30 am to 1.30 pm.

Benefits – private medical insurance, employee discounts, staff social events, free parking.

Main responsibility – oversee all aspects of service operations and warranty management, including leading technical support efforts, managing product returns and repairs, and ensuring customer satisfaction through timely and effective resolution of issues.

Location – Redditch (commutable from Birmingham, Bromsgrove, Alcester, Solihull, Worcester, Droitwich, Dudley, Stratford upon Avon, Evesham).

• Lead the service and warranty team to ensure efficient handling of returned products and warranty claims.
• Oversee the mechanical and electrical repair of returned products and assemblies.
• Refurbish and fault diagnose products.
• Manage booking and tracking of products using SAP and RMA process.
• Liaise with quality and the engineering teams to investigate recurring issues and implement corrective actions.
• Maintain accurate records of service activities and warranty claims.
• Provide technical support to customers via email, phone and on site visits.
• Monitor spare parts inventory and liaise with procurement for replenishment.
• Develop and maintain warranty policies and procedures.
• Prepare reports and analysis on trends and warranty performance.

• Strong experience in a technical service or warranty management position, preferably within manufacturing.
• Strong understanding of mechanical and electrical systems.
• Previous experience in communication both face to face and on telephone, e‑mail etc.
• Proficient in SAP and Microsoft Word.
• Ability to read technical drawings.
• Strong problem‑solving and organisational skills.
• Ability to work under pressure and excellent communication skills.

Please apply now to be considered for the vacancy!