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HelpDesk/Support Technical Support

Engineering Helpdesk Scheduler - Fast-Paced Planner

Job in Redditch, Worcestershire, B97, England, UK
Listing for: Arcus Solutions
Full Time position
Listed on 2026-01-15
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading operations firm in the UK is seeking a Helpdesk Agent for their Central Operations Planning team. The role involves scheduling engineers based on urgent work orders and ensuring adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Ideal candidates are proactive, persuasive, and confident in communicating with stakeholders. The position offers a competitive salary, bonus potential, extensive annual leave, and excellent development opportunities.
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