Customer Service Advisor
Job in
Redditch, Worcestershire, B97 4RB, England, UK
Listed on 2026-02-09
Listing for:
Elliott Recruitment Solutions
Full Time
position Listed on 2026-02-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
From installation through to completion, youll be the main point of contact , keeping customers updated, working closely with installers and project managers, and seeing every case through to resolution. What youll be doing day to day Acting as the customers main point of contact during their installation Making regular outbound calls to customers and installers to check progress and tackle issues early Managing complaints and problems through to resolution with empathy and ownership Liaising with project managers and internal teams to keep everything moving Tracking installations and customer journeys accurately on the CRM system Updating systems, trackers, and reports to ensure full visibility of progress Collecting outstanding balances once work is completed
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