Operations Administrator

Reporting to the Operations Manager, the Operations Assistant will play a crucial role in supporting the smooth running of Vertis Healths commissioned and private services. The role will focus onadministration, compliance, and data management, ensuring that operational teams are well supported in delivering high-quality patient care.

As a key point of contact within the operations team, the postholder will be responsible for handlingessential administrative tasks, updating records, and assisting in the coordination of services.

Strong attention to detail, organisational skills, and the ability to manage multiple priorities will be essential.

Your key relationships will include the Operations Manager, who will provide guidance and oversight, and the wider operational and clinical teams, whom you will support in the delivery of services.

The Operations Assistant supports the smooth running of the organisation by providing comprehensive administrative, operational, and communication support. The role involves managing enquiries, maintaining accurate records, coordinating schedules, and assisting with office operations. It also includes handling communication with internal and external stakeholders, supporting onboarding processes, and ensuring compliance with relevant standards such as NHS and CQC requirements. The assistant helps prepare reports, supports procurement, collaborates with departments like HR and Finance, and contributes to meetings through agenda preparation and minute taking.

They also assist with marketing and communications activities, maintain confidentiality, and stay up to date with required training and development.

Were a GP federation in Worcestershire with bold ambitions. Alongside supporting our Primary Care Networks, we operate a range of services that help to keep NHS spending within the NHS
-and generate revenue that can be reinvested back into Primary Care.

Over the last 10 years, we have been trusted by over 600,000 patients in Worcestershire to deliver great care across a range of NHS commissioned projects while helping GP practices and PCNsstreamline their workloads and, crucially, be able to dedicate more of their valuable time to patient care.

In this role, the Operations Assistant will be expected to:

Provide all aspects of administrative support to the Operations Manager and wider team,and keep them informed of progress.

Work to deadlines and respond in a flexible way to the changing demands of the organisation.

Attend and participate in team and one-to-one meetings, training courses, and appraisalspunctually and well prepared, as appropriate and when required.

Ensure telephones are managed and answered in a timely manner and act as a point ofcontact for all enquiries, ensuring that customers are responded to promptly and professionally.

Handle communication with internal and external stakeholders (including locum GPs,practice staff, patients etc) via email and other methods, ensuring timely responses toqueries and requests.

Support with the running of the Crabbs Cross office, handling general duties and office administration as required.

Monitor and manage patients on clinical systems including EMIS Web, ERS, Semble andothers to ensure effective service delivery, following the appropriate pathways and protocols for each.

Maintain accurate records and complete data entry tasks for operational activities, ensuring compliance with NHS, CQC, and contractual requirements.

Assist in service scheduling and workforce coordination using Lantum or other scheduling software, ensuring shifts and service coverage are effectively planned, and cross referencing invoices and rotas as required.

On board all new self-employed staff ensuring all documentation is correct, in date and allIT accesses have been granted.

Where needed, support with the preparation of reports and data summaries for management, helping track service performance and key performance indicators (KPIs).

Support procurement processes, managing supplies and liaising with suppliers where necessary.

Work collaboratively with other departments, such as HR and Finance, to ensure…