Installer Service Specialist

Installer Service Specialist – O’Reilly Auto Parts

Hourly rate: $16.90 – $24.90 per hour. The actual hourly rate will equal or exceed the applicable minimum wage. Additional compensation may include annual, quarterly performance bonuses, or premiums ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

• Work with installers and professional customers to develop sales relationships.
• Take customer orders over the phone and online, invoice orders, and direct efforts to accurately pick, stage parts for delivery.
• Route delivery specialists to ensure customers receive orders consistently and timely.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Complete all vehicle inspections on time and enter daily mileages into the delivery fleet management devices.
• Collaborate with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Pick up and credit customers’ new core and warranty returns in a timely manner.
• Audit customer returns for warranty abuse and ensure all returns are tagged/labeled correctly.
• Assist on front counter and, as needed, on the retail counter.
• Help with backroom duties (auto‑load, returns, stock, etc.) as needed.
• Assist with customer labor claims, ensuring they are processed quickly and efficiently.
• Perform all other duties as assigned.

• Required: Strong background in mechanics, above‑average communication skills.
• Desired: Hands‑on knowledge of automotive repairs, ASE certification, fluency in multiple languages (Spanish highly desired).
• Bilingual candidates encouraged to apply.

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions starting day one
• Medical, dental, & vision insurance with optional flexible spending account (FSA)
• Team member health/wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Retail

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email  or call (800) 471‑7431 option 1 and provide your requested accommodation and position details.