Store Manager, Retail Associate​/ Customer Service

Job Category: Thrift Stores - all positions

Requisition Number: STORE
021281

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• Posted :
  July 30, 2025
• Full-Time
• On-site
• Rate : $18 USD per hour

Showing 1 location

Chico ARP Store 8
Redding, CA 96001, USA

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

BASIC PURPOSE

The purpose of this position is to assist in the daily operations of a thrift store retail outlet, customer service, cash handling, stocking.

All incumbents accepted for the position of Thrift Store Clerk will also be trained for the position of Sorter and will interchange positions as needed.

Primary responsibility is to create and maintain a friendly, inviting, clean and professional atmosphere that encourages customers to want to frequently return The Salvation Army to make purchases.

The manager is expected to be proficient in customer service, personnel, merchandising, and administrative duties to be an exceptionally responsible person. The ultimate test of a manager’s success is sales that are steadily increasing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Cash handling opening and closing procedures
• Great customer service (friendly, polite, and helpful attitude)
• Keep clothing racks stocked, neat, and orderly.
• Stock household and other miscellaneous items
• Keep aisles clean, clear, and picked-up
• Keep shelves clean, orderly and stocked.
• Participate in general store housekeeping (i.e. vacuuming, sweeping, and general cleaning)
• Remove merchandise according to policy
• Process merchandise/donations upon request
• Other assigned duties

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS

CUSTOMER SERVICE

• Insure that every customer is properly greeted and acknowledged
• Insure that every customer is given assistance locating items
• Insure that customers are directed regarding any items they may have for donation
• Insure that customers are acknowledged for their patronage
• Insure that employees are treated in a friendly and enthusiastic manner
• Diplomatically handle customer complaints and concerns regarding store policy and procedures; maintain at all times Salvation Army standards for quality and customer relations

PERSONNEL

• Responsible to assist Director of Production & Retail or the Corps Officer(s)
• Interviewing of new applicants
• Annual review and performance evaluation
• Maintaining written records of employee incidents, positive and negative feedback and discussions pertaining to job performance or corrective actions
• Reporting all disciplinary matters up to and including termination
• Orientation and training of new personnel
• Scheduling of personnel work schedule
• Timecard submission checking for accuracy.
• Instruction and supervision of employees, volunteers assigned to the thrift store according the TSA policy and procedure regarding job related duties.
• Enforce dress code.
• Orientate and supervise employees from community work programs and volunteers assigned to your store.
• Supervise truck driver’s activities in store. Make sure their time schedule is kept. Make sure all merchandise is being handled in appropriate manner, reporting breakage or improper loading/unloading/transporting issues.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS

• Responsible to monitor and control the quality and preferences of merchandise for the customer/demographics.
• Responsible for the effective displaying of all store merchandise
• Clothing racks, furniture, glassware, etc.
• Window and wall displays
• Maintain a fully stocked and balanced inventory on the floor racks as well as a reserve in the stock-room/area. Fully stocked = 1” between hangers with no empty spaces.
• Coordinate the “mark-down” and “pulling” procedures of merchandise on a daily basis according to guidelines set by the administration.
• Adjust length of “mark down” and ”pulling” procedure within guidelines to meet fluctuations in inventory volume. Insure inventory is not pulled unties there is adequate back-up stock to…