Helpdesk Administrator

We are seeking a motivated internal Helpdesk Administrator with strong cloud and endpoint support experience to join our growing IT team. The primary responsibility in this role will be to provide timely, professional technical support to employees and clients across both our on-premises and cloud environments.

You will collaborate closely with IT administrators and engineers to support day-to‑day operations at our Redding, CA location. Including onsite setup, hardware moves, and regional office visits. At the same time, you will play an active role in maintaining and troubleshooting our Office 365 tenant, SaaS applications, and cloud‑based services. Some local travel may be required for satellite offices or corporate events.

Standard job hours are M–F (8:00AM to 5:00PM), with flexibility as business demands.

• $31.25 - $36.06 per an hour
• Vision, dental, and medical insurance
• Standard job hours are M–F (8:00AM to 5:00PM), with flexibility as business demands.
• Company perks!

• Bachelor’s degree or equivalent experience in a related field.
• 4+ years of hands‑on IT support experience.
• Experience supporting cloud/SaaS environments (Office 365, Azure, or similar).
• Knowledge of a Professional Employer Organization (PEO) environment a plus.

• Helpdesk Ownership
• Serve as the first point of contact for IT support, resolving issues via phone, chat, email, or in person.
• Record, document, and elevate support tickets as needed.
• Administer and support Office 365 tenant management (Exchange Online, Teams, SharePoint).
• Troubleshoot cloud identity and access issues (Active Directory, Azure AD, MFA).
• Assist with SaaS application provisioning and license management.
• Catalog and manage IT assets through their lifecycle.
• Configure, deploy, and support Windows 11 devices and user peripherals.
• Maintain asset monitoring systems (e.g., Lansweeper, Intune or similar).
• Infrastructure & Security
• Support network and server operations under guidance of the Infrastructure Manager.
• Assist with VoIP, DNS, DHCP, and VPN troubleshooting.
• Apply and promote cybersecurity best practices across endpoints and accounts.
• Onsite Responsibilities
• Set up workstations, move and install office equipment (must be able to lift up to 30 lbs).
• Provide hands‑on support for events, conference room tech, and branch offices.
• Document and maintain SOPs for troubleshooting and escalation.
• Recommend process improvements for efficiency and service quality.
• Participate in a rotating on‑call schedule.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

O2 Employment Services is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities or sincerely held religious beliefs to perform the essential functions of the position.