Information Technology Associate

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

The State of California is also committed to a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective, as the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Job Code # JC-508444

Position #(s) -013

Working Title Desktop Support Administrator

Classification INFORMATION TECHNOLOGY ASSOCIATE

Salary (minimum) $4,935.00 – $8,740.00 (A‑D)

# of Positions Multiple

Work Location Shasta County

Telework Hybrid

Job Type Permanent, Full Time

Department Information Caltrans Mission:
Improving lives and communities through transportation. Caltrans Vision: A thriving and connected California. Department Website:

Under the general supervision of an IT Supervisor II, the incumbent serves as a Systems Administrator supporting business operations in the Redding District Office and surrounding area.

• Provide administrative and technical support on the Local Area Network, servers, storage arrays, backup systems, printers, computers, laptops, tablets, mobile devices and telecommunications services.
• Perform the activities of the System Development Life‑cycle, including analysis, design, build, test, maintenance, and operations.
• Support all phases of end‑user device life‑cycle management: procurement, deployment, installation, configuration, maintenance, and operations, including surplus.
• Deliver end‑user training on the configuration and use of client technologies.
• Collaborate with peers and management to update and recommend standards, processes, procedures, and technology practices.
• Track, monitor, and audit IT assets using standard asset‑management tools and techniques in compliance with the State Administrative Manual and other applicable policies.
• Conduct research, write reports, present findings, and other related functions.

• Domains:
• System Engineering
• Client Services

PARF# 20-26-0022 / JC-508444

Eligibility for hire may be determined by your score on the Information Technology Associate exam. Applicants without current eligibility must be on the state examination list and may apply for the exam through the provided link.

Apply today to join our team! The Caltrans Career Compass is a tool to help candidates understand and succeed in applying to Caltrans positions.

Additional information about the job is in the Duty Statement.

• Possession of a valid driver’s license is required when operating a state‑owned or leased vehicle.
• The Statement of Qualifications (SOQ) serves as documentation of each applicant’s ability to present information clearly and concisely in writing. It must be typed, no more than two pages, using 12‑point Arial font.
• Provide a detailed description of education and work experience that uniquely positions you to excel in this role.
• Include examples demonstrating proactive collaboration within a team to troubleshoot and resolve IT‑related issues, both onsite and through a virtual service desk.
• Provide an example of resolving a complex technical issue for an executive or high‑impact client, detailing communication, expectation management, and verification of resolution.

Completed applications and all required documents must be received or postmarked by the Final Filing Date to be considered. Final Filing Date: 2/27/2026.

Who May Apply:
Individuals currently in the classification, eligible for lateral transfer, reinstatement, list or LEAP eligibility, obtaining list eligibility, SROA and/or Surplus eligibility (attach letter if available), or eligible for a Training and…