Director Service Line

Job Summary & Responsibilities

The Director of Service Lines is responsible for leading, planning, directing, monitoring and improving the overall performance and strategic growth for assigned Service Lines. Partners with Service Line Medical Leadership and Dyad Partner to develop Centers of Excellence (COE) in the assigned Service Line measured on quality, outcomes, patient experience, provider and employee satisfaction, and access. Create a "One Dignity Health" operational model that aligns to these measures across all clinics and care sites.

Engages staff and cultivates a positive care center culture that prioritizes human kindness and patient‑centric care consistent with Dignity Health and the medical group's "way" and culture. The Director of Service Lines is accountable for operational, financial, clinical, quality, and training/development of staff in assigned areas. The Director of Service Lines will be responsible for aligning the region under a unified operational model that drives operational efficiencies through process improvement, technology and innovation.

The Director of Service Lines has a key role in managing his or her area of responsibility, in collaboration with area regional administrative and physician leadership, to achieve Dignity Health Medical Foundation goals, which include top quartile nationally in quality, financial success and employer of choice. Leads and performs responsibilities in full alignment with Dignity Health Medical Foundation's mission, values and Standards of Conduct.

Collaborates closely within various areas of Dignity Health and Dignity Health Medical Foundation and must demonstrate exceptional collegial and productive working relations with others. This position will also have access to patient protected health information (PHI). The Director of Service Lines has a responsibility to safeguard patient health and financial information.

• Bachelor's in business, finance or healthcare administration or related field, or equivalent combination of experience and education.
• Minimum of seven years of recent administration and management experience
• Demonstrated ability to effectively lead productive complex teams, which could include leaders of teams and teams and teams located in various geographic locations.
• Demonstrated ability to effectively manage provider relations.
• Strong knowledge of business and management principles, budget control and accounting principles, including capital budgeting, cost accounting, professional and patient billing; and ability to apply these principles to a health care environment.
• Strong knowledge of or ability to learn the budgeting process, management reports, accounting, purchasing and patient billing systems.
• Is a visible, results oriented, and nimble leader with a reputation of doing what it takes to get the job done while ensuring strong interpersonal relationships; puts the interests of the organization ahead of personal interests.
• Employs a style that is transparent, credible, and focused on relationship building, influence, conviction, innovation and integrity.
• High degree of resilience, has a sense of urgency, is outcome driven and can thrive in environment of rapid change while effectively managing pressure in an effective and professional manner.
• Exceptional interpersonal and communication skills.
• Ability to express and implement concepts and ideas, both orally and in writing.
• Demonstrates Dignity Health's values and exercise tact and diplomacy in dealing with others.
• Exceptional leadership and management skills to provide planning, coordination and direction to clinic leadership, providers and staff and ability to establish and maintain cooperative working relationships.
• Ability to effectively direct and motivate others, including leaders of teams.
• Ability to organize and set priorities to ensure that objectives are met.
• Demonstrates ability to analyze information and data to make effective decisions for optimal patient care and efficient operations.
• Skilled in working independently, exercising sound judgment and follow through on responsibilities.
• Demonstrates appropriate judgment regarding operations, staff performance, patient care and provider activity.
• Recognizes the need for proactive change; adapts to and motivates others to adopt values, strategies, goals and plans in response to changing business conditions.
• Demonstrates competency in technology applications related to business and clinical functions.
• Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues in staffing, scheduling and task allocation.
• Ability to be flexible to maintain continuity of programs while considering individual staff needs and goals.
• Ability to work effectively and independently under pressure with a minimum of direction.
• Ability to successfully manage care centers within a highly regulated and constantly changing environment.
• Ability to understand health care issues within a broad perspective, and to apply…