Student Services Specialist; CalWorks, Categorically Funded

Overview

The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west. The area provides outdoor amenities and activities with miles of hiking and biking trails, two lakes, and the Sacramento River. The main campus is located in Redding. Shasta College is committed to providing its diverse student population with equitable education outcomes and contributing to the social, cultural, intellectual, and economic development of our communities.

The college enrolls more than 11,000 students annually and serves a wide range of skills and abilities. Our ideal candidate is motivated to join a campus community prioritizing the success of racially and socio‑economically diverse staff and student populations, with a focus on safe, healthy, and vibrant educational and employment environments. Classified positions offer opportunities to empower students and support various employment and academic programs in a diverse environment.

DESCRIPTION OF BASIC FUNCTIONS AND RESPONSIBILITIES

To perform a variety of highly responsible and technical duties involved in student financial aid, admissions, and other student support services. To assist all students with matriculation, financial aid, scholarships, veterans’ affairs, assessment, Career/Transfer, EOPS, PACE, and other student support services processes from start to finish. Processes student services transactions; maintains student records while complying with FERPA; provides technical assistance and information to students, staff, and the public regarding college services, policies and procedures.

To plan, organize, and implement outreach events; and to maintain and update student services records and reports as assigned. Employees in this classification receive very limited supervision within a framework of standard policies and procedures and may direct, train, oversee, and monitor the work of student assistants, work study employees, and temporary employees as needed. This job class requires proficient knowledge of various student services programs and eligibility requirements as well as organizational, problem‑solving, and record‑keeping skills and requirements.

CLASSIFICATION
:
Range 35 on the current Classified Salary Schedule, 40 hours per week, 12 months per year. Work assignment hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. This is a classified position with a default CalPERS retirement.

SUPERVISOR
:
Associate Dean of Student Services or designee

• Plans, organizes, and implements student services campus and outreach activities and operations.
• Identifies, monitors and coordinates student services requests and needs for data processing services.
• Assists in planning and evaluating student services computer applications.
• Collects and processes student services applications as prescribed by the college, state, and federal guidelines.
• Reviews and analyzes student services applications and determines eligibility.
• Processes student requests and inquiries in a timely manner, such as but not limited to: enrollment verification, transcripts, financial statements, award letters, and consortium agreements.
• Reviews and evaluates student services applications and student records seeking graduation requirements, student support program services, and/or financial aid ensuring that appropriate requirements are met.
• Awards and issues student support program assistance, degrees, and/or financial aid packages following all federal and state regulations, as well as local policies and procedures.
• Determines and notifies students of status and eligibility for programs such as financial aid, veterans’ benefits, scholarships, admissions, academic standing, residency, athletics, fees/refunds, international students and/or EOPS/PACE.
• Monitors, interprets and applies all federal and state regulations pertaining to student services programs.
• Monitors, checks, and evaluates student progress for continued eligibility in student services programs.
• Disseminates information related to student services programs; assists prospective…