Temporary Student Success Facilitator

Typical Duties

• Provides student success support services to students and potential students of the college including, but not limited to, assistance with orientation, assessment, registration, catalog, schedule and website interpretation, transfer information, financial aid and connections to student activities, follow-up and outreach services.
• Serves as receptionist, receiving and responding to students, faculty, administrators, and the general public; answers telephones, takes messages, refers callers to appropriate staff.
• Performs a variety of general clerical and office support functions in support of assigned Enrollment Services programs and operations.
• Types/inputs, checks, verifies, compiles, and records a variety of data and information.
• Types/word processes a variety of material such as interoffice communications, forms, letters, reports, statistics, etc. from rough draft, verbal instruction, or own composition.
• Assists with follow-up of students who have been notified through the Early Alert system for excessive absences, unsatisfactory grades, etc; contacts students who have been notified through the Early Alert system.
• Contact and connect prospective and continuing students with student support resources designed to sustain their success.
• Receives transcript requests.
• Retrieves and updates student records as requested.
• Receives and routes permanent student records and files related to registration or financial aid.
• Schedules counseling appointments, placement tests, and/or orientation sessions for students and prospective students.
• Provides information and answers inquiries from students, potential students, staff and the general public regarding Enrollment Services policies, procedures, standards, and requirements; explains functions and use of available information.
• Assists students with orientation programs.
• Disseminates information to students and community members at student success events, workshops, and/or in the student success lab.
• Assists students in applying for financial aid programs; provides accurate information regarding financial aid programs, furnishes required forms and assists students in completing them.
• Prepares, reviews, and assists in processing financial aid applications and forms ensuring that all necessary data and information is obtained.
• Assists students with registration and the maintenance of degree plans.
• Assists students with transfer processes.
• Assists students and staff in the completion of forms and the use of computerized information systems and other tools as appropriate to this assignment.
• Receives and accounts for various payments/fees related to assigned functions.
• Prepares routine correspondence, documents and/or reports from data compiled and records kept as they relate to assigned program area(s).
• Establishes, maintains, and updates a variety of records, logs, and filing systems pertaining to assigned area(s) of responsibility.
• Assists in the development of forms, worksheets, and record keeping systems for the collection, dissemination, and maintenance of needed information; may design banner flyers using computerized programs; checks and evaluates student progress.
• Assists other support staff with assigned functions as needed.
• Maintains confidentiality of information exposed to in the course of business regarding students, supervisors or other employees.
• Performs other related duties similar to the above in scope and function as required.

• Two years of college or equivalent experience which may be substituted on a year-for-year basis.

• Bilingual.
• One year of office experience; experience in a college setting.

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