Tow Truck Operator – Medium Deck Wide Towing

Job description

City Wide Towing has an opening available for a full time Medium Duty Wrecker Operator at our Red Deer office. You will play a crucial role in delivering exceptional towing and recovery services to our clients. This position requires a commitment to safety, customer satisfaction, and the ability to operate various towing equipment effectively. Join us in our mission to provide top‑notch service in the heart of Alberta.

Responsibilities:

• Operate towing vehicles safely and efficiently to recover vehicles as needed.
• Provide excellent customer service by assisting clients during their time of need.
• Perform routine maintenance checks on towing equipment to ensure optimal performance.
• Communicate effectively with dispatchers and team members regarding job status and updates.
• Adhere to all safety regulations and protocols while on the job site.
• Assist with minor automotive repairs when necessary.
• Use and manage E‑Logs.

Required Qualifications:

• Minimum Class 5 Driver’s License
• Commercial driving experience
• Mechanical aptitude
• Proven experience in customer service roles, preferably in the automotive or towing industry.
• Strong knowledge of Red Deer and area
• Excellent verbal and written communication
• Able to maintain records and provide reports
• Recent clear criminal record check (employer-paid)
• Recent driver’s abstract (employee-paid)
• Must pass drug, alcohol, and fit‑to‑work test
• Able to work independently and with a team
• Legally entitled to work in Canada

Preferred Qualifications:

• Air brakes certification is an asset (Q Endorsement)
• Previous towing experience is an asset
• Ability to take direction, learn and work independently as well as part of a team
• Motivated and energetic team player with an attention to detail and great work ethic

Working Conditions/Physical Demands:

• Rotating shifts which include days, nights, evenings, weekends and holidays
• Perform moderate to heavy tasks for long periods of time
• Work primarily outdoors in all weather
• Lift/push/pull up to 100lbs regularly
• Travel may include local, provincial, and inter‑provincial routes
• May assist at accident scenes with emergency personnel

We thank all applicants for applying; only those candidates selected for interviews will be contacted.

Must have reliable transportation to get to and from the office

If you are ready to join a dedicated team that values safety and customer satisfaction, apply today to become an Operator at City Wide Towing!

This description is meant to outline the general nature and scope of the work associated with this position. It should not be interpreted as an exhaustive list of all responsibilities, duties, and required skills. Employees may be asked to take on additional tasks outside of their typical responsibilities as needed.