Parts Manager

Parts Manager – Red Deer Why Work Here

The Parts Manager role is one of the most important leadership positions in the dealership. You are the bridge between customers, technicians, and operations. When parts runs well, the whole shop runs well.

This role is ideal for someone who enjoys leading a team, improving processes, and creating strong customer relationships while driving performance and accountability.

You will work closely with Service, Sales, and corporate leadership to ensure the branch operates efficiently and customers receive fast, accurate solutions that keep trucks on the road.

You will report to experienced senior leadership who understand dealership operations and support their managers. You are trusted to run your department, make decisions, and build your team, not micromanaged.

You will receive ongoing leadership development, OEM training, and internal systems training. We invest in our managers because strong leaders build strong departments.

Our total compensation package offers job security, health, dental, EFAP, vision and life insurance.

This position is also bonus eligible based on departmental performance.

This is a full-time leadership position based at our Red Deer branch. This role requires someone comfortable operating independently, making decisions, and maintaining structured processes while leading a team.

• Lead, coach, and support the Parts team
• Schedule staff to meet business demands
• Monitor productivity and performance, holding the team accountable to standards
• Build a positive, organized and process-driven department culture
• Work closely with Service Manager to support shop efficiency

• Manage stocking levels and ordering strategy
• Monitor fill rate, obsolescence, and turns
• Oversee returns, cores, and warranty parts processes
• Ensure accurate pricing and margins
• Maintain vendor relationships and PDC coordination
• Utilize business systems (Procede, OEM portals, supplier systems)

• Support front counter and internal shop customers
• Handle escalations and critical orders
• Improve response times and order accuracy
• Track KPIs including fill rate, gross profit, and backorders

• Participate in branch meetings and planning
• Maintain a clean, safe and organized department
• Ensure processes are followed consistently across the team
• Continuous improvement initiatives

• High school diploma required
• Journeyman Parts Technician certification considered an asset

• Minimum 3 years leadership or supervisory experience required
• 5+ years parts experience preferred, ideally in heavy-duty or commercial vehicles
• Strong understanding of dealership operations and workflow
• Comfortable working independently and making operational decisions
• Experience with inventory control and departmental KPIs

We are New West Truck Centres, a trusted name in heavy-duty trucks since 2008. From two locations, we’ve grown into a network of dealerships, body shops, and collision centres serving Alberta and interior British Columbia. We represent Freightliner, Western Star, Thomas Built, Mitsubishi Fuso, Sport Chassis, Detroit Diesel, Cummins, Autocar and more.

Built by leaders who have worked in every level of the business, we understand what it takes to run a dealership properly. Our people-centered culture values every employee and has earned recognition including Best Employer for Recent Graduates and Top Company for Women to Work for in Transportation.

We proudly support our communities and industry across Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Cranbrook and Taber.