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Job Description & How to Apply Below
- Work Term:
Permanent - Work Language:
English - Hours:
30 to 44 hours per week - Education:
Secondary (high) school graduation certificate - Experience:
Experience an asset Work setting - Hotel, motel, resort
- Remote location Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service Computer and technology knowledge
- Multi-line switchboard
- Word processing software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet Security and safety
- Criminal record check Transportation/travel information
- Own transportation Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure Personal suitability
- Efficient interpersonal skills
- Flexibility
- Judgement
- Organized
- Reliability
- Team player Screening questions
- Are you authorized to work in Canada?
- Are you available for shift or on-call work? Employment terms options
- Early morning
- Evening
- Shift
- Morning
- Night Employment terms options
- Day
- Weekend
- Overtime required
- Overtime available Other benefits
- On-site housing options
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