Billing Operations Manager

We are seeking a results-driven Sr. Project Manager, Business Operations and Mobility Service Providers to drive efficiency, optimize processes, and enhance overall business performance. This role requires a strategic thinker with a deep understanding of operational workflows, cross-functional collaboration, and performance management. The ideal candidate will have a proven track record in business operational management, project execution, and continuous improvement initiatives.

• Operational Strategy & Execution:
  Develop and implement operational strategies to streamline business processes and improve efficiency.
• Process Optimization:
  Identify inefficiencies and introduce best practices to enhance productivity, reduce costs, and drive continuous improvement.
• Performance Management:
  Establish key performance indicators (KPIs) to monitor and measure operational effectiveness, ensuring alignment with business objectives.
• Financial Oversight:
  Assist in budgeting, forecasting, and cost management to maximize financial performance.
• Risk Management & Compliance:
  Ensure business operations adherе to industry regulations, compliance requirements, and company policies.
• Change Management:
  Drive adoption of new processes, tools, and systems to enhance operational efficiency and scalability.
• Technology & Automation:
  Leverage technology solutions and automation to optimize workflows and improve data-driven decision-making.
• Business Analysis:
  Gather and analyze business requirements, evaluate operational performance, and deliver actionable insights for executive leadership.
• Operational Reporting:
  Prepare and present regular operational reports, dashboards, and business reviews for leadership and stakeholders.
• Vendor and Partner Coordination:
  Oversee relationships with external service providers to ensure quality delivery and alignment with business objectives.
• Resource Allocation:
  Monitor and optimize allocation of human and technological resources to maximize operational output.

• Project & Program Management:
  Lead cross-functional projects, ensuring timely execution and alignment with strategic goals.
• Project Planning & Scheduling:
  Develop detailed project plans, define project scope, set milestones, and ensure resource availability.
• Stakeholder
  
  Collaboration:
  
  Work closely with leadership, finance, HR, and other teams to ensure seamless operations and business success.
• Project Tracking & Reporting:
  Track project deliverables, monitor progress against objectives, and provide regular updates to stakeholders.
• Risk Assessment:
  Identify, assess, and mitigate risks throughout the project lifecycle, proactively addressing issues as they arise.
• Quality Assurance:
  Implement quality control processes to ensure deliverables meet or exceed expectations and comply with industry standards.
• Project Documentation:
  Maintain comprehensive documentation of project requirements, plans, schedules, and post-project analyses.
• Customer Engagement:
  Act as the primary point of contact for clients, ensuring satisfaction, managing expectations, and aligning deliverables to business needs.
• Continuous Improvement:
  Capture lessons learned and implement process improvements for future project success.

• Bachelor’s or higher degree in a related technical field (e.g., Computer Science) or equivalent work experience in project and program management, and customer delivery projects/programs.
• 8+ years of experience as a Project Manager in software, networking, web, or mobility environments.
• Proven business operations management experience.
• Demonstrated on-time delivery of complex programs.
• Experience working in client-facing roles and collaborating cross-functionally with internal and external stakeholders.
• Strong understanding of software development processes and Agile project management methodologies.
• Hands-on experience with reporting and program management tools (e.g., Jira/Confluence, Tableau, Trello, Microsoft SharePoint, Word, Excel, PowerPoint, ).
• Ability to navigate rapid changes and ambiguity, applying critical thinking to function effectively in uncertain circumstances.
• Excellent communication, presentation, interpersonal, and relationship-building skills.
• Track record of building and motivating collaborative, productive teams, including remote team members.
• Ability to establish credibility and rapport with senior executives, technical, and non-technical stakeholders.
• Able to work under tight deadlines and adapt to changing business and technical conditions.