AMC Supervisor

As an AMC Supervisor, you will work within our Alarm Monitoring Centre (AMC) which continuously monitors the security of our estate. The AMC team is part of the Protective Security Team and supports the performance of physical security across Thames Water, ensuring our critical assets are secure.

The AMC is connected to remote sites through multi‑face communications such as Video Surveillance Systems (VSS), Intruder Detection Systems (IDS), Electronic Access Control (EAC) and ADSL line, among others.

• Act as the escalation point to assess any alarms that may require incident response, decide the correct response and ensure clear communication throughout the incident process.
• Ensure your team monitors alarms against set procedures and documentation, ensuring that site systems are operating correctly, stepping into cover as required.
• Provide security incident management to our operational sites (e.g. in case of a security system outage, offering sound advice for escalated issues).
• Activate disaster recovery plans for the AMC as required.
• Manage the AMC working environment, oversee the operator team and ensure a consistent approach.
• Feed into system health checks, using information sourced from your team and involved with data/subject access requests.
• Contribute and deliver continuous improvement activities, identifying operational and process improvement opportunities.

Location – Reading, Berkshire

Working Hours – 38.5 Hours per week, 4‑on‑4‑off, 12‑hour shifts. Day and Night roles available.

• Operational experience gained in a similar AMC, ARC or SOC role.
• Knowledge and experience of using security systems (CCTV, alarms, access control, etc.) to monitor and respond to alarms.
• Demonstrated understanding and deployment of monitoring, response, emergency and escalation procedures.
• A strong leader with negotiation and people‑influencing skills, able to communicate at all levels and build strong relationships.
• Experience of leading a shift‑based team across 24 hrs, with strong line management skills.

• Offering between £48,000 and £62,000 per annum, depending on experience and skills.
• 26 days holiday per year, increasing to 30 days with the length of service (plus bank holidays).
• Contributory pension – Defined Contribution, maximum of 12 % – 2× employee contribution.
• Personal medical assessments – open to all once a year.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Wider benefits scheme including our benefits hub, packed full of offers and information to save you money and support your well‑being.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive.

Thames Water is a unique, rewarding and diverse place to work where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

We’re committed to being a great, diverse and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats or anything else, just let us know. We’re here to help and support.

Disclaimer:
Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.