Account Manager

We are looking for a strategic and customer-focused Renewal Account Manager to drive retention and revenue growth across our existing customer base. In this role, you’ll manage end-to-end renewals, identify expansion opportunities, and ensure a smooth, positive customer experience throughout the renewal cycle.

The Renewals team plays a critical role in maintaining and growing customer revenue by partnering closely across the business to deliver timely, accurate, and value-driven renewal experiences.

As a Renewal Account Manager, your primary responsibility will be to retain and expand revenue within your assigned accounts. Specifically, your focus will be to:

• Oversee the full renewal process for customers purchasing directly or through channel partners
• Collaborate with sales, customer success, support, and channel teams to ensure a seamless customer experience
• Develop and implement strategies to maximize retention and minimize churn
• Negotiate renewal terms, pricing, and contract structures
• Identify and qualify upsell and cross-sell opportunities
• Analyze customer data to surface trends and potential risk areas
• Maintain accurate forecasts and customer information in SFDC and Clari
• Report on renewal performance and key metrics to senior leadership
• Deliver renewal presentations and communicate value to customers
• Ensure all renewal activities comply with internal policies and procedures

• 1–3 years’ experience in SaaS renewals with a track record of exceeding targets
• Experience negotiating pricing and contract terms
• Ability to analyze customer data to identify risks and opportunities
• Understanding of the SaaS sales cycle and renewal motion
• Familiarity with CRM systems such as Salesforce (SFDC)
• Experience collaborating cross-functionally with customer-facing teams
• Ability to forecast accurately using tools like Clari
• Cybersecurity industry knowledge (preferred)
• Strong communication and interpersonal skills
• Demonstrated initiative and a proactive, solution-oriented mindset
• Ability to learn and articulate technical concepts
• Strong organization and time-management skills
• Core Value Embodiment:
  Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.