Sales Operations Manager; FTC

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 20 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks
, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA
, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT… a fancy acronym or a secret code?

The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic
, we provide cutting‑edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Primarily supporting the Global Sales & Marketing and associated functions in maintaining and updating the Salesforce CRM and integrated systems. Building reports and dashboards to support projects and act as the primary contact for support issues via Zendesk. The successful candidate will work with the Sales teams and administer the CRM tools, ensure Salesforce hygiene as well as providing business reporting and analysis.

• To act as the Salesforce Superuser for the Wireless Logic group, capturing issues via Zendesk as a first point of contact, escalating to Level 2 Support where necessary and keeping the team updated through to completion
• To work with Level 2 Support on future development requirements and software updates within Salesforce, delivering training to the team where required
• To support the wider Group Revenue Team in their objectives, detailing all pipeline movements and revenue data across the group, drilling down into each region by combining data from Salesforce and group revenue documents
• To support in the Forecast Commitment process, ensuring reports and dashboards are updated and participating in the monthly calls
• To ensure data contained within Salesforce is kept up to date, supporting the team where needed, e.g. account ownership movements, opportunity dates, etc.
• To maintain and develop reports and dashboards either existing or new, to support business functions and Opcos
• To work closely with the Sales and Marketing teams to produce reports and dashboards, enabling us to track all inbound leads and monitor their progress through to conversion, giving us a better insight into the ROI of our marketing campaigns
• To assist with the company integration plan to combine all instances of Salesforce into a single CRM platform to be used by all regions within WL
• To ensure the Sales Operations section of our company’s intranet remains up to date and secure
• To support the Sales team where required
• To provide Salesforce training for new starters as required
• Working closely with Finance and Customer Service departments to resolve issues and queries

• Salesforce experience (2+ years) – 1st level support, report and dashboard creation
• Analytical and data‑oriented mindset
• Microsoft Office experience - specifically Excel (pivot tables/lookups) Word & Power Point
• Hands on B2B sales experience preferred but not essential
• Power BI experience beneficial
• Proactive and self‑motivated
• Detail and accuracy orientated with a challenging/inquisitive mindset
• Able to prioritise workload and stay organised
• Ability to work with cross functional teams, e.g., Sales, Finance, Operations, Commercial, etc. at multiple levels
• Advanced communication skills both written and verbal
• Ability to work independently and take…