Senior Account Manager Microsoft Dynamics 365 Business

Senior Account Manager roles don’t come along often at this level, especially ones where you genuinely own your accounts and shape long‑term commercial outcomes. This is a senior, trusted role focused on growth, retention and strategic value, not firefighting or admin.

You’ll be operating at the heart of customer relationships, working with complex ERP environments and senior stakeholders, while having the autonomy to drive meaningful commercial decisions.

• A senior‑level commercial role with real ownership of high‑value customer accounts
• Hybrid working with minimal office requirement and genuine flexibility
• Competitive salary with strong long‑term earning stability
• Generous annual leave, including your birthday off
• Pension, critical illness cover and death in service from day one
• Funded Microsoft certification training and access to modern Microsoft tools

• Owning and developing long‑term relationships across a portfolio of complex, high‑value customers
• Building and executing clear strategies aligned to customer goals and commercial growth
• Leading structured customer engagement, including reviews and senior stakeholder discussions
• Driving account expansion through upsell, cross‑sell, renewals and service optimisation
• Coordinating internal teams to ensure delivery, accountability and customer outcomes
• Proactively identifying risks to retention and acting early to protect long‑term value

• Extensive experience managing complex customer accounts within ERP or SaaS environments
• Strong working knowledge of Microsoft Dynamics 365 Business Central
• Proven commercial capability across renewals, negotiations and account growth
• Confidence engaging with senior stakeholders across technical and commercial discussions
• Experience using CRM platforms to manage pipelines and activity

If you’re looking for a Senior Account Manager role where your impact is visible, your decisions matter, and your accounts are truly yours to own, this is well worth a conversation.

Note:

The job title of Senior relates simply to the level of experience and has no relevance to age. You are encouraged to apply for any opportunities that you feel to be suitable, irrespective of age or level of experience.