Junior Account Manager

Our client based in Reading is looking for a Junior Account Manager to join their team.

Salary £30k -£35K DOE plus up to 25% commission

You will successfully retain and grow your customers from the onboarding phase through to annual renewal by creating and maintaining long-term, trust-based relationships and developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal using the clients renewal process.

You are customer-oriented with a drive to achieve goals and maintain a great customer experience, listening to our customers to understand their goals and concerns. You will be able to suggest forward-thinking ideas to promote our services, current and new, and work closely with your customers to understand their needs and exceed their expectations.

• Work with assigned portfolio of customers to provide learning solutions, develop new business, drive usage and ensure customer satisfaction
• Serve as primary day-to-day liaison with assigned customers and maintain positive ongoing relationships
• Manage multiple projects simultaneously while interfacing …