Sales Assistant

Job Overview

At Charles Tyrwhitt, our purpose is to "Make it easy for men to dress well". As a Senior Sales Assistant, you will work with the store management team to ensure that the store, people and operations run safely and legally, and will handle opening and closing the store. Customer service is paramount, so you will be given expert product knowledge to stay up to date with the latest store ranges and promotions, and you will be responsible for custom, customer and wedding appointments.

You will support the Store Supervisor with inducting, training and coaching Sales Assistants and will maximize every sales opportunity to meet and exceed targets and KPIs, aiming to be one of the top sellers in the store. You will also deliver high visual merchandising standards; maintain store housekeeping standards and adhere to company VM, Health & Safety guidelines and security processes.

Part of the role includes processing deliveries, transfers and merchandise quickly, accurately and efficiently.

• Open and close the store, ensuring all processes are conducted safely and in compliance with legal requirements.
• Provide expert product knowledge and support customers with custom, wedding and general apparel needs.
• Induct, train, coach, and mentor Sales Assistants, promoting a culture of service, selling, and shop floor standards.
• Maximize sales opportunities and achieve sales targets and KPIs.
• Uphold visual merchandising and housekeeping standards according to company guidelines.
• Process deliveries, transfers and merchandise accurately and efficiently.

• Excellent bonus scheme – bonuses are paid quarterly when the store hits target.
• Uniform allowance refreshed every six months.
• Cycle‑to‑work scheme, relocation packages, and season‑ticket loans for London stores.
• Fun fund ensuring parties, treats, social activities and team‑building events happen regularly.
• The Tyrwhitt Academy supports professional development through product knowledge, customer service and apprenticeship‑level qualifications.

• Retail experience (apparel or customer‑facing preferred).
• Some key‑holder experience.
• Strong customer service and selling skills.
• Leads by example on service, selling, and shop floor standards.
• Enthusiastic, driven, and self‑motivated.
• Strong interpersonal and communication skills.
• Proactive in owning personal development.
• Team player with initiative and a positive attitude.

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (while studying Geography at Bristol University) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men – no matter their shape or size, where they may be in the world or indeed their budget – should be able to own a Jermyn Street quality shirt.

A proper shirt. A CT shirt. That was over three decades ago, and while Charles Tyrwhitt is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to "make it easy for men to dress well". We take care of a chap's entire wardrobe, providing stylish solutions for every occasion.

We make sure he gets what he wants, when and how he wants it. With a unique product offering delivered with exceptional customer service, Charles Tyrwhitt is a world‑known, well‑loved London‑based brand with stores throughout the United Kingdom, France, and the United States. Our Global Head Office is in London Bridge, and our teams that support our online presence in North America, Canada, Europe and Australia are based there.

We have a small Manhattan office for our US Partnerships and US Retail support teams, and our Distribution Centre and Contact Centre are based in Milton Keynes. At Charles Tyrwhitt we believe in doing the right thing – making our products properly and sustainably, making our business work for our people, our customers, and our suppliers, and giving back to charity to support those in need.

We are constantly evaluating our social and environmental impact and always looking for ways to be better.

This contract is 20 hours per week (overtime also available). Candidates must be flexible to work across weekdays, weekends and bank holidays. Our ideal candidate will have previous key‑holder experience and will be available for store opening and closing shifts.