Team Leader, Retail

Hours of Work

30 hours per week

As a Team Leader at Hobbycraft, you will assist the Store Manager in the day‑to‑day running of the store. You are also responsible for running the store in the Store Manager’s absence, delivering excellent customer service that encourages repeat visits and drives incremental sales. Delivering a truly customer‑focused experience is key to our continued success. As an integral member of the management team, you will demonstrate our brand values in every aspect of your work.

Job Type – Team Leader
Rate of pay – £13.62 per hour
Hours of Work – 30 hours per week

• Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
• We’re a forward‑thinking, diverse team and are 100% committed to what we do
• We have a reputation to shout about, exceeding customer expectations first time, every time

• 33 days holiday including bank holidays pro‑rata, growing with you during your time with us
• 40% colleague discount
• Long service awards to thank you for your time spent with us
• Cycle2
  
  Work scheme
• Discounted gym membership
• Day off to celebrate your birthday
• Fun event days to fundraise for our charity partners
• Annual paid‑for charity volunteer day
• Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
• Access to a personal pension scheme
• Access to a range of high street discounts
• An inclusive and creative working environment, so you can truly be you and enjoy your time at work
• Colleague social events held throughout the year

• Teamwork and Leadership – lead by example, coach colleagues where appropriate, to drive outstanding customer service and commercial awareness in the team
• Brand ambassador – be passionate about the Hobbycraft brand, embracing change in a positive and proactive way
• Planner – ensure the store is set for a successful day of trade
• Relationship builder – ensure everyone is treated fairly and with dignity and respect, adhering to our Equality, Diversity, Inclusion and Belonging policy to ensure a safe, welcoming and inclusive environment for all
• Merchandiser – coordinate the working of deliveries; manual handling is an essential part of the role
• Click and Collect – coordinate the Click and Collect process
• Policy expert – comply with Company policies and Health and Safety Regulations to keep the store safe and legal
• Communicator – deliver clear and concise communications, such as key messages and daily targets, so the team understand the expectations and how to deliver them
• Workshops – host various workshops in‑store
• Store Management – support the Store Manager in day‑to‑day management of the store and be responsible for running the store in the Store Manager’s absence. Responsibilities include keyholder duties, opening and closing, alarm callouts, cash controls, PI counts, general admin, back‑of‑house access, store and colleague security, and all data compliance (e.g. payroll, recruitment, personal data)
• Recruitment – assist the Store Manager to build a high‑performing team through recruitment, induction and training of new colleagues
• Colleague Support – provide support and coaching for colleagues where appropriate

• A proven track record of the following in a retail or similar environment:
• Duty Management experience is advantageous
• Passionate about sales and driving profit
• Keyholding
• Cash handling and security awareness
• Coaching colleagues
• Merchandising experience
• Health and safety compliance
• Awareness of store key performance indicators (KPIs)
• Effective time management
• Determination to inspire success within your team

• Organisation and planning
• Decision making
• Interpersonal and communication skills
• Excellent customer service
• Adaptability
• Commercial awareness
• Brand ambassador
• Self‑motivated

This role would suit a current Team Leader in a Retail, or similar, environment, or an experienced colleague looking to make their first move onto the Management career path. The candidate should be a confident and professional individual, who is able to support the management of a diverse team in a fast‑paced environment; someone who…