CRM Global Campaigns Manager

CRM Global Campaigns Manager - 12 Month Fixed Term Contract

Because we strive to put people first. Culture, our way.

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

Our digital teams are right at the heart of what we do. Surrounded by some of the best digital specialists in the industry, you’ll bring your own ideas to the business to shape the experience of our customers as part of a forward‑thinking team.

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day‑to‑day:

• Extensive CRM Expertise:
  Minimum 5+ years of digital CRM experience, ideally with Salesforce Marketing Cloud, to drive Primark’s evolving CRM programme across email, app, and SMS channels globally.
• Team Management & Development:
  Provide senior leadership to the CRM team by driving execution of our CRM strategy, fostering growth and high performance, and ensuring strong workload management, QA excellence, and continuous training across the CRM campaign function.
• Strategic Leadership:
  Own and lead the creation of the global CRM campaign calendar, ensuring alignment with the overall Brand/Content calendar and delivering a consistent outbound strategy across all markets.
• Campaign Ownership & Execution:
  Manage end‑to‑end CRM campaign development—from strategy through execution—while maintaining high‑quality standards and incorporating localisation feedback.
• Cross‑Functional
  
  Collaboration:
  
  Partner with CRM Customer Engagement Manager, Content, and Brand teams to optimise channel usage (email, SMS, push notifications) and identify planning and optimisation opportunities.
• Innovation & Continuous Improvement:
  Work with Senior CRM Manager to implement test‑and‑learn strategies, troubleshoot issues, accelerate rollouts, and deliver insights for automated customer journeys and future CRM activities.

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.

Let’s talk lifestyle:
Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• Adaptability & Problem‑Solving:
  Thrive in a fast‑paced environment, delivering solutions despite unforeseen obstacles and complex business requirements.
• CRM Expertise:
  Possess deep knowledge of CRM principles and demonstrate confidence in creating and managing a comprehensive campaign calendar.
• Stakeholder Management:
  Build strong relationships with key stakeholders through regular communication, managing expectations, and consistently delivering on commitments.
• Attention to Detail:
  Take full responsibility for the quality of CRM campaign outputs, ensuring accuracy and excellence in execution.
• Leadership &
  
  Coaching:
  
  Ability to lead, influence, and mentor team members to achieve high‑quality, results‑driven work.
• Technical & Industry
  
  Experience:
  
  Extensive experience with Salesforce Marketing Cloud, email marketing, HTML/AmpScript basics, and working with creative agencies; familiarity with e‑commerce or retail is a plus.

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we’re caring and always strive to put people first. We’re also dynamic, bravely pushing the boundaries to stay ahead.

And finally, we succeed together.

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