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Job Description & How to Apply Below
Join to apply for the Operations Controller role at First Response Group
.
About the Role
We are looking for a proactive and highly organised Operational Controller to oversee real‑time operational activities, including incident response, scheduling coordination, and security operations. This role requires a strong background in managing live incidents, optimising workforce schedules (including fleet), and ensuring operational continuity and safety across the organisation.
Hours
4 on / 4 off days and nights.
Job Description
- Scheduling Coordination
- Develop and manage staff schedules to ensure optimal coverage across shifts and departments.
- Adjust schedules dynamically in response to operational needs or incidents.
- Security Operations
- Oversee day‑to‑day security operations, ensuring compliance with safety protocols.
- Liaise with mobile patrol supervisors to monitor access control, surveillance, and incident reporting.
- Conduct regular audits and risk assessments to identify vulnerabilities and recommend improvements.
- Performance Monitoring & Reporting
- Track key metrics and KPIs to assess performance and identify trends.
- Prepare regular reports for senior management on operational efficiency, incident frequency, and security status.
- Support continuous improvement initiatives across operations and security.
- Essential Skills
- Proven experience in operational control, incident management, scheduling, or security coordination.
- Strong organisational and multitasking skills with the ability to remain calm under pressure.
- Familiarity with scheduling software, incident management platforms, and security systems.
- SIA Licence required.
- Must be prepared to undertake FREC 3 and EUSR water hygiene training.
- Excellent communication and decision‑making abilities.
Seniority level
:
Entry level
Employment type
:
Full‑time
Job function
:
Accounting/Auditing and Finance
Industries
:
Facilities Services
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