Client Services Director

Reporting to the Managing Director
, the Client Services Director is responsible and accountable for all accounts in the cluster and for the strategic and financial planning of the business.

• Client Management
  :
  Responsible for all the accounts in the cluster and business development.
  • Responsible for strategic planning & setting long‑term goals.
  • Responsible for ensuring alignment with the organization’s goals and objectives.
  • Work closely with other departments and clusters to identify needs and opportunities, and constantly improve internal collaboration.
• Revenue
  :
  • Ensure that all accounts deliver expected revenue targets and profitability.
  • Overall revenue accounting of minimum ~7m+.
• Project Management
  :
  • Supervises the Research team to ensure projects are delivered on time and with high standards of quality.
  • Provides support to Research teams during client meetings and for complex/strategic research proposals or tenders.
• People
  :
  • Manages a minimum of 10 team members directly or indirectly.
  • Mentors teams in research skills and career development.
  • Manages team budget and resources.

• Minimum 5 years of higher education with knowledge in market research and/or sensory research.
• Knowledge of food and/or cosmetic products, quantitative consumer research methodologies, sensory methodologies, and statistics.
• Significant experience in a Research manager role at SAM or other companies.
• Experience in leading and mentoring research teams.
• Skills in managing budgets.
• Excellent written and oral communication skills in English and French.
• Proficiency in MS Office:
  Word, Excel, PowerPoint, etc.
• Strong leadership abilities to manage teams and oversee large‑scale research initiatives.
• Excellent organisational and problem‑solving skills.
• Rigorous, responsive and proactive.