Serviced Office Centre Manager

Centre Experience & Commercial Manager

Are you a confident site leader with strong commercial instincts and a passion for delivering standout customer experiences? Do you enjoy owning a P&L, leading teams, and turning vibrant spaces into profitable, high‑performing centres? If so, this is a role where you can truly make your mark.

Our client is a well‑established provider of flexible workspace, coworking, and meetings & events solutions, supporting entrepreneurs, SMEs, and growing businesses across the UK. Their centres are designed to be more than just places to work - they are collaborative communities where businesses connect, grow, and succeed.

With a strong reputation for service quality, operational excellence, and community‑led environments, the organisation continues to invest in its people, spaces, and customer experience.

As Centre Experience & Commercial Manager, you will take full ownership of a flagship centre's performance. This is a senior, hands‑on leadership role combining commercial accountability, people leadership, and operational excellence.

You’ll be responsible for delivering exceptional customer experiences while driving revenue growth across coworking memberships and meetings & events, ensuring budgets and KPIs are consistently exceeded.

• Commercial & Financial Performance
  • Full ownership of centre budgets, KPIs, and commercial results
  • Driving revenue from coworking memberships and meetings & events
  • Forecasting, cost control, and P&L management
  • Identifying and maximising new income opportunities across all non‑office products
• Customer Experience & Operations
  • Ensuring the smooth, professional day‑to‑day operation of the centre
  • Maintaining exceptional standards of service, presentation, and hospitality
  • Acting as the senior escalation point for customer issues
  • Overseeing seamless onboarding, move‑ins, and customer transitions
  • Continuously improving processes, efficiency, and service delivery
• People Leadership
  • Leading, motivating, and developing on‑site teams
  • Creating a high‑performance, customer‑first culture
  • Managing recruitment, performance, development, and engagement
  • Ensuring appropriate staffing levels to meet commercial and operational demand
• Facilities, Compliance & Governance
  • Managing suppliers, repairs, maintenance, and minor works
  • Ensuring full compliance with health & safety, GDPR, AML, and company policies
  • Overseeing audits, inspections, and statutory requirements
  • Embedding ESG, governance, and quality standards at site level

You’ll be a commercially astute, highly organised leader who thrives in a customer‑facing environment. You’re confident making decisions, managing complexity, and balancing operational detail with big‑picture performance.

You’ll bring:

• Proven experience in flexible workspace, hospitality, meetings & events, or similar environments
• Strong commercial and revenue‑driving experience with P&L exposure
• Excellent stakeholder management and communication skills
• A proactive, solutions‑focused mindset and strong attention to detail
• Confidence working autonomously while collaborating cross‑functionally
• Solid IT skills, including Microsoft Office 365